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We financed our TV through Acceptance Now. I paid online, every week during our 90 days same as cash period, for the full $950 cost of the TV.

A few months later we were checking our credit to purchase a home...we saw an outstanding balance with Acceptance now of over $1,000. I thought there was a mistake. We went into their office where we were told "same as cash" payments needed to be made IN THE STORE to be applied to the balance and our agreement was changed to a "rental" status, which was now paid for several months in advance.

We asked where in the contract that was stated, we were told the sales person should have told us at the time of purchase. ...obviously no one ever told us.

Product or Service Mentioned: Acceptance Now Appliance Leasing.

Reason of review: Poor customer service.

Monetary Loss: $1000.

Preferred solution: Let the company propose a solution.

I didn't like: Harassing phone calls if a payment is a day late.

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Hello, I work for Acceptance Now. We'd like to look into your account further and see if we can help clear things up. Please give our customer service team a call at 1-800-422-8186.

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