Anonymous
map-marker Aldine, Texas

Acceptance Now Customer Care Review

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Requested a payment extension and was approved by the assistant of the manager.next day manager called to collect payments.i told her i already requested xtension and she said she doesnt approve it.she was so sarcastic and arrogant! said she will continue to call my office number everyday.her name is Liquida from conns sugarland tx. branch.very unprofessional human being.
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Reason of review:
Poor customer service
Anonymous
map-marker Overland Park, Kansas

Acceptance Now - Samsung Stove And Fridge Review from Overland Park, Kansas

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They helped my credit tremendously. I read my contract with them and double checked everything after reading this site. They build credit it's what you pay for.
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Reason of review:
Good quality
1 comment
Guest

Hi there, I work for Acceptance now and we just wanted to thank you for sharing your great experience with us. We really appreciate having fantastic customers like you.

If you have any questions or concerns in the future, please give us a call at 1-80*-***-**** and we would be happy to help address them. Thanks again!

Anonymous
map-marker Gadsden, Alabama

Acceptance Now Electronics Leasing Review

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Havent really had any issues with the company. Their paperwork is lengthy and a bit hard to understand, but all in all, I'm pleased with the option of renting to own. They do have a higher interest rate, but not as high as places like rent a center and Aaron's or Bestway. Plus, I love the 90 day same as cash option. A special thanks to the Hhgregg location in Trussville, AL.
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Anonymous
map-marker Chicago, Illinois

Acceptance Now Customer Care Review from Chicago, Illinois

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As of today i called in to make a payment to your location on cicero and the lady who i spoke with was very unprofessional when i told her the amount that i was calling to pay she went on to say "thats not even a monthly payment " even though i was inly 5 dollars off of my payment amount it was not her place to comment on the matter at all ,she then put me on hold and another young lady answered i asked about a supervisor so that i can tell her about the lady whom i spoke with before her to makw a complaint she said okay and she went on to say she was the supervisor and that she would handle it on a store level when i asked about her aupervisors number she then stated that they didnt have a number that she could send an email so i decided to write this because i know all managers read these reviews and in order for a buisness to run smoothly you should have employees that understand customer service!!!
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Reason of review:
Poor customer service
1 comment
Guest

Hi there, I work for Acceptance Now. We definitely want to ensure that all of our customers are treated with a high-level of customer service.

We'd really like to discuss your concerns further and see if there is anything we can do to help.

Please give our customer service team a call at 1-80*-***-**** whenever you get a chance. Thank you.

Anonymous
map-marker Norwood, Massachusetts

Acceptance Now - Furniture Review from Norwood, Massachusetts

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Terrible experience. Scam financing rude collections.
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Reason of review:
Problems with payment
1 comment
Guest

Hello, I work for Acceptance Now. We're sorry to hear you're recent experience with us was not up to par.

We'd really like to speak with you further about any questions or concerns you have and see if there is anything we can do to turn your feelings around.

Please give our customer care team a call at 1-80*-***-**** whenever you get a chance. Thank you.

Anonymous
map-marker Pinecrest, Florida

LOVE THE OPPORTUNITY THIS COMPANY GIVES ME

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COMPANY WORKS AS A RENT TO OWN. IF YOU DONT HAVE CREDIT OR YOUR CREDIT ITS NOT GOOD ENOUGH TO GET A CREDIT CARD THEY APPROVE YOU NO CREDIT NEEDED. THEY HAVE 3 PAYMENT METHOD OTHER YOU GO FOR THEIR 90 DAYS SAME AS CASH PROGRAM, WHICH IS WHAT I RECOMMEND, THE OTHER OPTION IS TO MAKE MONTHLY PAYMENTS AND AS SOON AS YOU HAVE THE TOTAL BALANCE PAY IT OFF OR JUST KEEP ON MAKING MINIMUM MONTHLY PAYMENT UNTIL YOU FINISH YOUR AGREEMENT. YOU JUST HAVE TO BE REALISTIC AND SEE IF YOU CAN DO IT ON 90 DAYS OTHERWISE PAY THE CONSEQUENCES.
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Reason of review:
THE OPPORTUNITY GIVEN TO PEOPLE THAT DONT HAVE CREDIT
1 comment
Guest

Hello, I work for Acceptance Now. It sounds like you understand the benefits of using our programs, but if you have any questions in the future you are more than welcome to contact us at 1-80*-***-****.

Chantz Vyq
map-marker Ringgold, Georgia

This place is dishonest and organized theft

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Was forced to purchase "benefits plus" even though contract clearly stated "optional". After attempting to terminate benefits plus as stated in contract, it took 4 weeks and multiple calls to regional manager to get it done. Then they tried to rip me off on my full refund.iiii {{Redacted}}
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Cons:
  • Unprofessional customer service
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

4 comments
Guest

After a prolonged fight, got my full refund. However, they still insist that benefits plus and extra insurance are mandatory even though contract clearly states they are optional. I paid off the contract and will never do business with this bad company again.

Chantz Vyq

Review reference number 0401900

Guest

Hello, I work for Acceptance Now. We certainly don't want you to feel ripped off and would really like to speak with you further about your Benefits Plus concerns.

Would you mind giving our Customer Care team a call at 1-80*-***-****, when you get the chance? Thank you.

Chantz Vyq
reply icon Replying to comment of Guest-1113961

Review reference number 0401900

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Anonymous
map-marker Park Forest, Illinois

Acceptance Now Appliances Lease Review from Park Forest, Illinois

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I purchased a washer and dryer through Sears Outlet , and got it financed with 0 percent interest through Acceptance Now. I did not have any problems and would recommend acceptance now to anyone wanting to finance furniture or a major appliance purchase. Excellent customer service.

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Reason of review:
Fair pricing
1 comment
Guest

Hello, I work for Acceptance Now. Thank you so much for the review!

We're so glad our team provided you with top notch customer service and you had an excellent experience renting a washer and dryer from us. We look forward to helping you furnish your home with more products!

Anonymous
map-marker Fort Lauderdale, Florida

Acceptance Now Tv Rental Review

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Approved for $3000 at BrandsMart USA. Purchase was easy and professionally handled by Cynthia the RAC manager. Only a *** would complain after signing the rental contract about the high rates. Losers should pay their bills on time and they'll have no problem.
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Reason of review:
Poor customer service
Anonymous
map-marker Baden, Pennsylvania

Acceptance Now - Account Review from Baden, Pennsylvania

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I used acceptencenow recently and as I made my fist down payment of 155.23 I then realized they didn't add a table. So it was added I was sent back to the sales employee to redo the agreement as I did this he then b tells me I need to put down another 125.00.

I only added 350.00 to the order. How is it possible that it can go to 125.00? Well I had them explain to me because I had just paid off one of the items I bought . Well that's not the case at all.

He explained that delivery us free but it's a tally 99.00 plus tax. 125.00. So he adjusted the furnature price to *** the 125.00. Very confusing.

Makes no sense either. Why say free shipping gb if it isn't really free. Right? So after much discussing this matter and coming to th e conclusion it's just *** the way they did it I was ok with it.

But then going onto my order and if the 115.00 is applied it does not show. So have I n just given away 115.23? The associate even informed me I won't see this. Why I have no idea he didn't explain that.

I do know It better have been applied. I feel as though they take your money and pocket it. I would e just picked up my furnature for free in the 1st place had I known they were going to t are all the cash I had that day on me. It's completely backwards the way they do things.

So then I needEd a # to get in my account I did not have. They gave me that st the store but when n I make my 1st payment which by the way is before they even have delivered my furnature. A joke right. No its not.

Ridiculous is what it is. But I better have a credit of 115.23 or me and value city will have a problem. Also I paid 5 hem cash g or a couch. $900.

I decided after reading bad reviews on all of them I wanted my money back and I'd buy it somewhere else. Well I got a refund alright. In 20 days I'll recieved a check . It's easy enough for them to take your cash but they won't give it back.

It's store policy is what I am told. It's a rip off. Then they refunded money on top of that to my debit card and it has yet to be retirned. They say 3 days.

It's been 5. No money yet. Luckily I have my refund reciepts if neccesary. She told me take it up with my bank.

No I'm taking it up with you, value city. Return from where you took. They love to grab that cash and not return it. Beware using debit/credit or cash in this store.

They keep what they can or think they can get away with. Pus their couchs are don't buy one.

I ot stuck with the livingroom tables because their solid wood .

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Reason of review:
Problems with payment
1 comment
Guest

Hello, I work for Acceptance Now. We’d really like to address your concerns and help clear up any misunderstandings.

Would you mind giving our Customer Care team a call at 1-80*-***-****, when you get the chance? Thank you.

Anonymous
map-marker South Hadley, Massachusetts

Acceptance Now Lease Agreement Review from South Hadley, Massachusetts

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I listed a few references when I applied, under the understanding that they would be used to approve my application. Turns out they not only harass ME if I am late, but they harass my family members, and tell them that I owe money! Um excuse me! That is my personal business! I am pissed they are telling all my business to family members, and harassing them!
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Reason of review:
Poor customer service
2 comments
Guest

Good to know. Has anyone ever wondered how to fill out forms online?

I have, and found a simple service. I've found some decent tutorials on how to fill Residential Real Estate Lease out online here >Residential Lease .

Guest

Hello, I work for Acceptance Now. We certainly never want you to feel like you’re being harassed, and would be more than happy to address your concerns.

Would you mind giving our Customer Care team a call at 1-80*-***-****, when you get the chance? Thank you so much, and have a great day!

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Anonymous
map-marker Louisville, Kentucky

My experience

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I was pre approved for $2400. I got a couch and I paid it off in less than 90 days. I then purchased bedroom furniture and I am about to pay it off. I have not had one problem with them. They always help me, and my credit has improved so much. I heard from them from a friend of mine who says why ding your credit when they work with you and help build it. I love them and will be going back. i think just some stores depending on shot he person is working there is the problem. Sometimes you have to try again. Anyways I am happy with my purchase.
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Pros:
  • 90 same as cash
  • Manager on location
Cons:
  • Extremely high lease fees
Reason of review:
Good customer service
4 comments
Guest

Good for you. You sure are an employee cause Acceptance Now is a fraud and everyone that does business with them knows it

Guest

I am appalled at the shady business practice of this company. The way they do business should be illegal.

How do you pay more in taxes then what the furniture is worth? We paid $1,000 more in taxes then what the furniture was originally priced.

I would be weary of these peoples business, there are reputable businesses out there that are willing to help you.

Guest

Hello, I work for Acceptance Now. We’re so happy to hear you’ve had such a wonderful experience with us and will be returning. We love having you as a customer!

Guest

Liar.. Or Maybe your work for the company.

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Paul L Cau
map-marker Phoenix, Arizona

Acceptance Now - Account Review from Phoenix, Arizona

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I've had an account with acceptance now for over a year haven't always been in time but have paid I told them today I'll make my payment by the 15th the girl told me that that even if it wasn't paid they pick up the stuff and even if I paid on 16th they'd still pick it up my money would not be accepted then

This is from room store on 35th are and northern in Phoenix

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Reason of review:
Poor customer service
1 comment
Guest

Hello, I work for Acceptance Now. We’d really like to discuss your payment concerns with you further, and see if there’s anything we can do to help.

Would you mind giving our Customer Care team a call at 1-80*-***-****, when you have a free moment? Thank you so much, and have a great day!

Anonymous
map-marker Wilmington, Delaware

Horrible customer service

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I'm buying a house, was told that my credit would not be affected by this purchase! A lie! They reported that I owed $5200 on $1977 worth of furniture. I paid it off in 3 months, am waiting for them to fix my credit report. They lied, refused to take payments toward my balance and even the furniture store manager said he wants them gone off of his floor. BEWARE! I was given 4 different amounts due for my payoff and they seem to not train staff on where paperwork is kept or to answer questions. I would have just charged the furniture on another card had I known of the headaches they would cause me!
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Cons:
  • Being lied to
  • Poor customer service
  • Unprofessionalism
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Anonymous
map-marker Auburndale, Florida

Acceptance Now - Manager Review from Auburndale, Florida

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Very Deceptive!!! Acceptance Now..this shouldn't even be considered a company. They represent GREED. When I initially became a victim this ordeal was NOT Explained to me. I purchased 2 items whirlpool freezer retailed @ $570 & *** sacked @ $99. I've paid I've paid this merchandise in full. The company is Expecting me to pay again (TWICE For The Same Merchandise)! That is Insane!!!!! I spoke with an area manager who did nothing to satisfy the situation. How could people who RIP people off Sleep at night. Are you Not A Consumer! I plan to share this hopeless company with the media. WARNING: CUSTOMER BEWARE!!!
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Reason of review:
Problems with payment