furniture payment payments customer credit money service store people customer service
Most helpful review
1.0
Details
Went to rooms to go in Mid Feb to purchase a sofa and chair (cash). I ended up paying cash for the sofa and financed the chair through RAC finance on 90 days same as cash because I thought this was a perfect chance to have some on time positive payments on my credit. I...
View full review
70 comments
Jennessa
#1799602

I am not understanding a lot of these negative comments. READ YOUR CONTRACTS PEOPLE!

I recently did business with Acceptance Now through Bob’s Discount Furniture. My contract clearly breaks down my total ($2395 for a bedroom set, dining room set, a mattress, and some memory foam pillows) as well as the interest I would pay ($2600 and some change) if I don’t pay off my balance in 120 days. They also told me the date I had to pay off the balance before the interest charges would be added. The agreement included an early pay off breakdown that showed the cost of ownership after the 120 days same as cash option.

Yes, the rate of interest is ridiculous (it’s a little over 18%). Yes, it is an expensive form of borrowing if you do not pay it off within the 120 day period. However the contract explains all of this. It also tells me how to calculate what I’d owe to pay it off in the 120 days, that I have to do it BEFORE my due date, and the date the 120 day offer expires.

The contract states that i don’t have to join the club and am allowed to request that my membership be voided. It also says how much of my monthly payments is allotted for my rental balance, and how much of it goes towards other fees and taxes. The sum total of your monthly payments are NOT applicable to your rent even during the initial 120 day period. That’s a gross misconception that people make on their own.

Now the only reason I did this was because I needed furniture for my apartment and because I knew that I would be able to take advantage of the 120 day offer. Otherwise I wouldn’t have done it as it is an extremely expensive form of borrowing.

Many of these complaints (aside from some legitimate complaints about final payments not registering) could be avoided if people read. Stop listening to what the sales reps tell you and read your contracts for yourself.

View more comments
Review
#637739 Review #637739 is a subjective opinion of poster.
Service
Acceptance Now Manager
Pros
  • Rooms to go salesman
Cons
  • Payment arrangements
  • Due dates
  • Mislead
Reason of review
Poor customer service
Preferred solution
Retro

DONT PURCHASE | Acceptance Now review from Detroit, Michigan

Ive been constantly called from different managers at acceptance now/,aka value City. About my payments. So I requested a payment history from the store. Low and behold. I've been over paying on my account.
View full review
Review
#1773281 Review #1773281 is a subjective opinion of poster.
Service
Acceptance Now Customer Care

Don’t use Acceptance Now Unless you’re paying cash

I lost my job they wouldnt work with me wouldnt accept payment under $400 and they harassed me and screamed at me over the phone about paying my bills then said they would file theft charges against me then arranged for pick up they never showed but said I had til the end of the month to return the merchandise after I said I didnt have a way and they werent coming back by my house.
View full review
1 comment
Anonymous
#1815505

I urge you to contact the federal trade commission and email the FBI by googleing ic3.gov that’s how you can file a complaint with the FBI about scams and I urge you to contact fraud.org and your local attorney general’s office you can also google consumer protection attorney’s

Review
#1768954 Review #1768954 is a subjective opinion of poster.

Questions about loan agreement | Acceptance Now review from Flint, Michigan

3.6
Details
I was told to just handle it in the store.
View full review
Review
#1768087 Review #1768087 is a subjective opinion of poster.

Never I have been paying on this bill for 3 years and it was a 1200 bedroom suite | Acceptance Now review from Charlotte, North Carolina

I need to see whats going on Im going to contact the better business Bureau this cant be right
View full review
Review
#1759226 Review #1759226 is a subjective opinion of poster.
Service
Acceptance Now Leasing
Reason of review
Problems with payment
Preferred solution
Paying to much
1.0
Details
I bought a sofa in American Signature Funiture on 8/9/19 with a final payment of 120 Days without interest. After 120 days the interest needed to be added. Information was if you pay online the payment will be shown in the system. The total payment was $1,021.46 by...
View full review
1 comment
Anonymous
#1803761

What r u hoping to gain by re-posting the same crap u posted 40 mins ago?

Review
#1758394 Review #1758394 is a subjective opinion of poster.
Pros
  • Easy to give loan and 120 days
Cons
  • No knowledge on numbers and contract
  • Charge money that is not on the contract
  • Liars and bad customer services
Reason of review
Poor customer service
Loss
$439
Preferred solution
My money that I paid extra back
Tags
  • Acceptance Now Liars

Reclamo | Acceptance Now review from Greer, South Carolina

1.0
Details
Nesecito hablarcen servicio al clientmi.diezVamos Naciones Unidas Problemun Cen Juannos pagos
View full review
Review
#1751379 Review #1751379 is a subjective opinion of poster.
1.0
Details
went this route for my daughter so she could start building some credit...9 days after her 90 days her balance increased by almost $900. Went in complained got no simpathy no apology nothing. Never in a million years would i have agreed to this if the dumb guy would...
View full review
1 comment
Anonymous
#1798720

So, the best example of how to handle your business you could give to your daughter was to sign something you didn't bother to read and/or understand? Gotcha...This is a great lesson to your wee lass that adults must read, ask questions and know what it is they're getting into.

She should also know not to expect empathy, sympathy or someone to "work with them" when they get into nonsense like this. Thanks for the lesson that other parents will be able to use and share.

In case you didn't get it, this is YOUR fault. This is the part where you say "you must work for them."

Review
#1746673 Review #1746673 is a subjective opinion of poster.
1.4
Details
On a Sunday morning I bought a sofa at Rooms To Go. I was offered 90 days same as cash with no credit inquiry. Sounded good. I was approved for more than I needed. I put down $192. Later that Day I decided to cancel. Rooms to go said to call the Acceptance Now (AN)...
View full review
Review
#1737132 Review #1737132 is a subjective opinion of poster.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
1.0
Details
On 12/13/2019 my merchandise was supposed to be delivered after a miscommunication of address, my merchandise was delivered to the wrong address. Due to the store putting the wrong address in the wrong place. I called to get my merchandise rescheduled and the Jeremy...
View full review
Review
#1736308 Review #1736308 is a subjective opinion of poster.
Service
Acceptance Now Delivery Service
Pros
  • Attitude i received when they were wanting to get me to sign
Reason of review
Poor customer service
Loss
$900
Preferred solution
Deliver product or service ordered

Contact Acceptance Now Customer Service

Website:
Mailing Address:
5501 Headquarters Dr.
Plano, Texas 75024
United States
Phone:
(888) 672-2411
All Acceptance Now Contacts

Acceptance Now Products and Services Reviews

Compare Companies

Acceptance Now
Acceptance Now
2110 reviews
1.5
VS
Aarons
Aarons
2110 reviews
2.5
Compare Acceptance Now vs Aarons

Latest Question

Acceptance Now Questions

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Argument with account manager | Acceptance Now review from District 19, Tennessee

2.2
Details

Update by user Dec 10, 2019

Loss was 1,000$

Original review posted by user Dec 10, 2019

I have been threatened with a warrant for my arrest even though I'm willing to return merchandise. Was told I could start making payments again and start over, when i went to make payment was told i had to make payment a monthly every 2 weeks, that's more than I able to do, so I was told there was only one day it could be picked up and if I couldn't be there then I would be arrested for theft.
View full review
Review
#1728533 Review #1728533 is a subjective opinion of poster.
Service
Acceptance Now Manager
Pros
  • Ashely sales people are friendly
Cons
  • Being lied too and threatend unauthorized payment drafts
Reason of review
Have been lied too , and threatened with imprisonment
Loss
$1
Preferred solution
Full refund
Tags
  • Acceptance Now Liars