Most helpful review
New Reviewer

90 days same as cash.... Pay attention!!!!

Went to rooms to go in Mid Feb to purchase a sofa and chair (cash). I ended up paying cash for the sofa and financed the chair through RAC finance on 90 days same as cash because I thought this was a perfect chance to have some on time positive payments on my credit. I...
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78 comments
#2056800

I agree and want to know if you would be interested in pursuing a class action lawsuit against this company.

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ID
#637739 Review #637739 is a subjective opinion of poster.
Location
Smyrna, Georgia
Service
Acceptance Now Manager
Pros
  • Rooms to go salesman
Cons
  • Payment arrangements
  • Due dates
  • Mislead
Reason of review
Poor customer service
Preferred solution
Retro

Billing & payment

I was provide it was excellent service very knowledgeable staff and helped me immediately , Very understanding and settled the problem quickly and easily and displayed professionalism From beginning to end a phone call and I got results!

User's recommendation: Yes!!!

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ID
#3075888 Review #3075888 is a subjective opinion of poster.
Location
Staunton, Virginia
New Reviewer

Took my money even afta 3 days of paying furniture ofd!!

Sorry customer service reps you guys took money out of my account after I spoke with two of your representatives and they claim no money would be taken out because I choose not to give my bank account information back out you're telling me it might be a month or two before I receive my money that's not good business
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ID
#2839832 Review #2839832 is a subjective opinion of poster.
Loss
$742
Preferred solution
Refund ASAP and apology
New Reviewer

Employment issues

I used to work at Acceptance Now inside of home decor and Colonial Heights and I work for Memorial Day and I was told by Tina that I was going to get paid for another day that I take all that and I got my last check from there and it was not on there and on top of that I have an issue that I took a vacation June 4th through the 6th and when I came back I had to work nine days straight when I had PTO time and nobody refused to use it so I had an issue with that I end up getting another job and then they go to tell me that I was terminated and I don't think that is fair because I didn't get paid for all of my hours.
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ID
#2636975 Review #2636975 is a subjective opinion of poster.
Location
Colonial Heights, Virginia
Cons
  • Being fooled
Preferred solution
Answers and tell me why yall cant keep employees in colonial heights locations?

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Verified Reviewer
New Reviewer

Benefits Plus Program Unemployment Waiver

On February 18th 2021 I signed a rental purchase agreement with Acceptance Now #09201 inside Mathis Brothers Furniture in Oklahoma City. The bedroom set I ordered was on back order and would not be delivered until June 7. When signing the forms one was the agreement...
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ID
#2562480 Review #2562480 is a subjective opinion of poster.
Location
Oklahoma City, Oklahoma
Preferred solution
Account removed from my credit files.

Refund check never got couch

No I have been waiting on a refund check no one will ever answer when I call and I applied for a couch in feb and didnt get it paid all the way till April and they told me Id have my money back in 2-5 days and I have to call the store and the company and the customer service number and all kept giving me the run around and then finally I got told I wouldnt get for weeks and when I call to check on it no one will answer!
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ID
#2560323 Review #2560323 is a subjective opinion of poster.
Location
Princeton, West Virginia

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Verified Reviewer
New Reviewer

Crooked Company

Do not deal with this company. We never received copies of any paperwork, were charge excessive fees (67% interest) and never told it was a rent to own. We took Lindsey Rife, the franchise owner, to court and the District Justice (Kathryn Silcox), now running for judge, found in their favor even after we presented all the proof. We now have to hire an attorney and appeal. We paid $3337 for a $1251 bedroom suit plus legal fees. Choose carefully who you vote for.Ch

User's recommendation: Stay away.

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ID
#2544228 Review #2544228 is a subjective opinion of poster.
Location
Silver Spring, Pennsylvania
Service
Acceptance Now Leasing
Loss
$908
Preferred solution
Price reduction

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Verified Reviewer
New Reviewer

Crooked Company

We "purchased" a bedroom suit in October of 2019. from Value City. The salesman took us to the counter at Acceptance Now and told us they would help us set up payments on the furniture. NEVER were we told it was a rent to own. They shoved a little black box at us for initials and signatures. They never gave us copies of anything, stating it would be emailed. For 14 months of payments, we asked for copies. Even the day we paid it off we asked for a copy and Lindsey Rife stated, "oh no, I can't give you that". We paid $3337 for a $1251 "loan" to purchase the furniture. Excessive sales tax, no copies, 67% interest. We took them to the local District Justice with all of our proof and the District Justice, Kathryn Silcox, found in their favor. She is now running for Judge. I guess she will be another judge favoring corporate America and not the middle class, elderly (I am 72) people in her jurisdiction. I for one, am not voting for her. stating stating it would be

User's recommendation: Stay away from Acceptance Now.

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ID
#2544201 Review #2544201 is a subjective opinion of poster.
Location
Silver Spring, Pennsylvania
Service
Acceptance Now Leasing
Cons
  • Excessive fees and poor customer service
Loss
$908
Preferred solution
Price reduction

My lease was terminated and the sales rep from the Saint Ann Missouri had a bad Attitude

I called because I was going to be a couple days late on my payment mind you my payment was due March 27, 2021 and my furniture will not be delivered until April 13 I have had two contracts with Acceptance Now and when I informed the lady she said I could not pay later

User's recommendation: I will not Recommend because of the person who is in charge at the location in Saint Ann Missouri.

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ID
#2483639 Review #2483639 is a subjective opinion of poster.
Location
Florissant, Missouri
New Reviewer

Make Payment new card

I cant make a online account to make my payment, i put in my email for new account but no confimation comes back.
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ID
#2468683 Review #2468683 is a subjective opinion of poster.
Preferred solution
Cant make new account cant pay

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Verified Reviewer
New Reviewer

Previous account

I’m not sure if you can look this up but I had a joint account in 2016. It was for a mattress & it got left at the house when I moved. I was wondering if there was anyway to look it up so I know what mattress it was. Thank you so much
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ID
#2458351 Review #2458351 is a subjective opinion of poster.
New Reviewer

Payment Issue. Trying to close the account

I had a heart attack 2/2/2021 and lost wages for two weeks. In March, I visited the store in Burbank, IL asking for my balance to close the account. I get my check 3/17. I was informed that my 120 days will be up 3/16. I asked for a 1-day extension to pay-off my account and was told that on the 17th, I will owe over 2,000 dollars when my balance to pay off is 900.00. Really!!!?? This is INSANE!!! In addition, my balance should be $700.00 not $900.00. No one can explain where the extra $200.00 came from!

User's recommendation: Don't EVER NEVER use Acceptance Now!!!

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ID
#2452355 Review #2452355 is a subjective opinion of poster.
Location
Burbank, Illinois
Cons
  • Unwillingness to resolve disputes to prevent additional fees
Loss
$200
Preferred solution
Give me my 1-day to pay and close my account!!

Scammed

I did a 12 0-day same as cash it was auto pay I had $63 or so left over they were supposed to take it out and they never did they just let it go roll over into me owing them over $1,200
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ID
#2442134 Review #2442134 is a subjective opinion of poster.
Location
Cape Coral, Florida

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Verified Reviewer
New Reviewer

Doubling the price of the item for payoff.

I did a 120 day same as cash...put down $99 then $106.13 a month. by auto pay...the last payment they were suppose to pay the balance, $60? Nobody contact me....I could not get on the website....even with help from corporate, they have problems. Went to American Signature Furniture where I bought my table for an accounting of my account....now they tell me I owe $1294.? WHAT.....I have been trying to get a hold of these people for weeks and now they tell me it was my fault....NO IT IS A SCAM.....O ND

User's recommendation: THIS IS A SCAM....DO NOT SIGN UP FOR THIS....I am working with the state of Fla Consumer on this.

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ID
#2439629 Review #2439629 is a subjective opinion of poster.
Service
Acceptance Now Leasing
Cons
  • Never call you back
  • Deceptive business practice
Loss
$106
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer

Canceled contract the next day still haven’t received refund

Canceled contact next day after going over finances still havent received refund. Been on hold for over a hour and have not talked to one human being yet. This has been about a month. Canceled 2/15 today is 3/1 these people obviously are out to get you
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ID
#2439405 Review #2439405 is a subjective opinion of poster.
Location
Naples, Florida
Cons
  • Final cost
  • Bad company
Loss
$400
Preferred solution
Full refund
New Reviewer

Wrong number

I keep getting a elderly woman who has left a voice message saying this's not your number. She is very aggravated with the called. It has been the wrong number now for over a year.
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ID
#2439288 Review #2439288 is a subjective opinion of poster.
Location
Fairfield, Ohio

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