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Most helpful review
1.0
Details
Went to rooms to go in Mid Feb to purchase a sofa and chair (cash). I ended up paying cash for the sofa and financed the chair through RAC finance on 90 days same as cash because I thought this was a perfect chance to have some on time positive payments on my credit. I...
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73 comments
Jennessa
#1799602

I am not understanding a lot of these negative comments. READ YOUR CONTRACTS PEOPLE!

I recently did business with Acceptance Now through Bob’s Discount Furniture. My contract clearly breaks down my total ($2395 for a bedroom set, dining room set, a mattress, and some memory foam pillows) as well as the interest I would pay ($2600 and some change) if I don’t pay off my balance in 120 days. They also told me the date I had to pay off the balance before the interest charges would be added. The agreement included an early pay off breakdown that showed the cost of ownership after the 120 days same as cash option.

Yes, the rate of interest is ridiculous (it’s a little over 18%). Yes, it is an expensive form of borrowing if you do not pay it off within the 120 day period. However the contract explains all of this. It also tells me how to calculate what I’d owe to pay it off in the 120 days, that I have to do it BEFORE my due date, and the date the 120 day offer expires.

The contract states that i don’t have to join the club and am allowed to request that my membership be voided. It also says how much of my monthly payments is allotted for my rental balance, and how much of it goes towards other fees and taxes. The sum total of your monthly payments are NOT applicable to your rent even during the initial 120 day period. That’s a gross misconception that people make on their own.

Now the only reason I did this was because I needed furniture for my apartment and because I knew that I would be able to take advantage of the 120 day offer. Otherwise I wouldn’t have done it as it is an extremely expensive form of borrowing.

Many of these complaints (aside from some legitimate complaints about final payments not registering) could be avoided if people read. Stop listening to what the sales reps tell you and read your contracts for yourself.

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ID
#637739 Review #637739 is a subjective opinion of poster.
Location
Smyrna, Georgia
Service
Acceptance Now Manager
Pros
  • Rooms to go salesman
Cons
  • Due dates
  • Payment arrangements
  • Mislead
Reason of review
Poor customer service
Preferred solution
Retro

Acceptance Now - Pissed client

1.0
Details
No call from acceptance now!
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ID
#1939509 Review #1939509 is a subjective opinion of poster.
Location
Chalmette, Louisiana
1.4
Details
Pre-COVID-19 I asked to pay my balance in full. The representative in Durham NC gave me the run around and I could not understand what was going on. Later, after being contacted by another location they informed me one of the payments I made was reversed. Stated I went...
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ID
#1939408 Review #1939408 is a subjective opinion of poster.
Location
Durham, North Carolina
Service
Acceptance Now Leasing
Pros
  • I was as satisfied customer until the discrepancies
Cons
  • Lack of professionalism
  • Reversal of payments made
  • Excessive calls during global pandemic
Loss
$500
Preferred solution
Full refund

Acceptance Now - No answer

I purchase my furniture March 15. The store says it has no record of my payment so I cant have my furniture delivered My original deliver date was March 28. Today is May 20. No furniture. But I put down 601.04 dollars
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ID
#1937998 Review #1937998 is a subjective opinion of poster.
Preferred solution
Accommodations.

Acceptance Now - Issues

1.0
Details
Paid off my furniture and cant get ownership papers or the balance taken off my credit report. Called several times to no avail, and they have pulled out of all physical locations.

User's recommendation: Avoid at all costs.

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ID
#1937404 Review #1937404 is a subjective opinion of poster.
Location
Roanoke, Virginia

Acceptance Now - Need to speak with an agent

I have called multiple times about my account for the past 3months I been asking to see my payment history and balance not one person helped me
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ID
#1935691 Review #1935691 is a subjective opinion of poster.
Product
Acceptance Now Account

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Acceptance Now - Questions about my bill

1.0
Details
I've been trying to get in touch with acceptance now the only option is to pay the bill online no one will answer the phone I've been on hold for hours and hours and hours and hours and hours each day

User's recommendation: Do not recommend.

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ID
#1932912 Review #1932912 is a subjective opinion of poster.
Location
Stoughton, Massachusetts
Pros
  • Furniture
Cons
  • Lied to
Preferred solution
Let the company propose a solution

Acceptance Now - Account Balance

Can't get in touch with anyone. I only requested my balance. I filed bankruptcy but did not include acceptance now and I have made my payments each month. I want the balance to payoff but no one will call me back. I feel I will need to get my attorney involved unless I hear from someone.
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ID
#1927931 Review #1927931 is a subjective opinion of poster.

Acceptance Now - Poor Customer Service

No response to emails or phone calls. Been on hold as long as 2 hours and 45 minutes....

User's recommendation: DON"T DO IT!

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ID
#1927929 Review #1927929 is a subjective opinion of poster.
Preferred solution
% discount for poor customer service

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Acceptance Now - Pissed client

1.0
Details
Was told two weeks after pandemic I can use benefits insurance I pay for monthly to help with payment well, LIES LIES! They dont answer you in customer service, nor corporate. They dont respond and your unable to reach anyone to help you find out whats your options. I spoke to a rude young lady at your Metairie location in rooms to go its unreal in this climate you cant get the help you need in this pandemic, yet I get text about my payment with my business being closed. I was only trying to reach someone to see about extensions until I can reopen. I will never use Acceptance Now nor recommend my clients to use them No compassion for the community.

User's recommendation: Not at all!

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ID
#1926409 Review #1926409 is a subjective opinion of poster.
Location
Metairie, Louisiana
Service
Acceptance Now Leasing
Pros
  • Con no communication
Preferred solution
Let the company propose a solution

Contact Acceptance Now Customer Service

Website:
Mailing Address:
5501 Headquarters Dr.
Plano, Texas 75024
United States
Phone:
(888) 672-2411
Contact Acceptance Now Customer Service

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Latest Question

Acceptance Now Questions

Acceptance Now - Billing

I have questions about why I am still paying on a mattress and it has been a year.
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1 comment
Anonymous
#1863078

1-Read your contract 2-Understand your contract 3-Understand basic math 4-Problem solved 5-You're welcome

ID
#1926196 Review #1926196 is a subjective opinion of poster.
Location
Gretna, Louisiana

Acceptance Now - Default table

2.3
Details
Table is chipping I called and no return call receive
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ID
#1925940 Review #1925940 is a subjective opinion of poster.
Location
Woodside, New York

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Acceptance Now - Horrible customer service. Do not honor policies that you pay for!

Tried contacting and utilizing benefits insurance impossible to talk to anyone! This is ridiculous reaching out to bbb! Sent of paperwork no response in 3 weeks yet you can text me about a payment. Typical

User's recommendation: Not at all!

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ID
#1925543 Review #1925543 is a subjective opinion of poster.
Location
Kenner, Louisiana
Service
Acceptance Now Leasing
Preferred solution
Let the company propose a solution
1.0
Details
Hello everyone... I just want to let everyone know this is the worse company i have ever encounter in my life... if i could give negative star to this company i would.... If you dont want your money to be steel from you .....please go to another company.. they lie in...
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1 comment
Anonymous
#1863074

I know this will be hard for you but you're going to have to write a letter. Include all back up to show you paid it on time.

If this is on your credit, send the same letters(registered) to get them to force the company to counter your claim. Calls are worthless...

Letters can be documented and used just in case they try to sue you. You may have to get an 8th grader to write the letters for you but you'll be fine.

ID
#1924031 Review #1924031 is a subjective opinion of poster.
Location
Middletown, Connecticut

Acceptance Now - Payment

1.0
Details
I need to make payment and haven't reached anyone in A MONTH! this is frustrating and ridiculous.
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ID
#1923746 Review #1923746 is a subjective opinion of poster.
Location
Lexington-Fayette, Kentucky
Preferred solution
Let the company propose a solution

Acceptance Now - Payment

I have been on hold for over a hour trying to make a payment. I cant log into the website. This makes no sense. This company is horrible!!!!
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ID
#1921689 Review #1921689 is a subjective opinion of poster.
Location
Belleville, Illinois