Acceptance Now Reviews

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New Reviewer
Went to rooms to go in Mid Feb to purchase a sofa and chair (cash). I ended up paying cash for the sofa and financed the chair through RAC finance on 90 days same as cash because I thought this was a perfect chance to have some on time positive payments on my credit. I...
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78 comments
#2056800

I agree and want to know if you would be interested in pursuing a class action lawsuit against this company.

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ID
#637739 Review #637739 is a subjective opinion of poster.
Location
Smyrna, Georgia
Service
Acceptance Now Manager
Pros
  • Rooms to go salesman
Cons
  • Due dates
  • Mislead
  • Payment arrangements
Reason of review
Poor customer service
Preferred solution
Retro
New Reviewer

Employment issues

I used to work at Acceptance Now inside of home decor and Colonial Heights and I work for Memorial Day and I was told by Tina that I was going to get paid for another day that I take all that and I got my last check from there and it was not on there and on top of that I have an issue that I took a vacation June 4th through the 6th and when I came back I had to work nine days straight when I had PTO time and nobody refused to use it so I had an issue with that I end up getting another job and then they go to tell me that I was terminated and I don't think that is fair because I didn't get paid for all of my hours.
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ID
#2636975 Review #2636975 is a subjective opinion of poster.
Location
Colonial Heights, Virginia
Cons
  • Being fooled
Preferred solution
Answers and tell me why yall cant keep employees in colonial heights locations?

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Verified Reviewer
New Reviewer
Update by user Jun 25, 2021

Account was charged off by District Manger. Kelly actually called me stating she was on vacation during this incident.

Funny, local manager claimed he was talking to her on the phone in front of me.

Kelly stated she didn't know this was happening. A con company with con people working for them..

Original review posted by user May 26, 2021
After a long conversation with the local Manager of Acceptance Now at Big Sandy Superstore I discovered several facts. One the contract I supposedly sign was emailed to me. Funny don't remember signing any contract. The payments I was making was set up to what they...
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3 comments
#2025707

Latest updated. Received letter in the mail telling me I am behind in my payments to the company.

Call the number on the letter to dispute the payment. Find out my contract is not paid, that the local company site was keeping my payments in the till and not recording the payments in their computer system. After hearing I owed way more than the what the local manager told me I informed the person on the phone my bank statement sure do show the payments being made. After a few minutes of silence on the phone the rep came back announcing the same amount the local manger told me.

I thin informed the young lady I have a hand written note from the local mange the account is paid off. This started a whirl wind conversation of having a three way call with the rep, the local manager, and the company. I told the young lady it sounded to me they have a communication problem. They need to work the situation out themselves.

Haven't hard from them since. I am in waiting for a payoff notice from the local manger.

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Resolved
ID
#2571792 Review #2571792 is a subjective opinion of poster.
Pros
  • Great at being a con
Cons
  • Nothing good about this company
Loss
$5000
Preferred solution
Satisfaction, this company needs to go.
New Reviewer

Time frame a furniture being delivered.

VALUE CITY FURNITURE.Purchased in March promise delivery June then changed to August.My obligation to pay complete in Less then 3 months.. NEVER AGAIN DO n

User's recommendation: Do not buy from them ever again.

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1 comment
#2026832

I am having the same issue. I ordered a recliner back on January 22, 2021 was told it would be delivered in June called in May for an update was then July called again beginning of June and now they are telling me it could be August.

WTH. It is almost impossible to contact anyone at acceptance now to get me money back. I paid it off in 2 months. IT is just ridiculous.

I been on hold for over 1.5 hours and I have been trying for 3 days now. Customer service is terrible.

ID
#2568661 Review #2568661 is a subjective opinion of poster.
Location
Monroeville, Pennsylvania
Preferred solution
Deliver on date promised 6/3

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Verified Reviewer
New Reviewer
Major rip off. My furniture was $3,000 and jumped to over $6k without notifying me. Stay away!!!!! They prey on low income/ bad credit individuals. If I would have known how they work I would have never financed anything through them. User's recommendation: Avoid at...
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3 comments
#2030090

I am experiencing the same thing!!!

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ID
#2567213 Review #2567213 is a subjective opinion of poster.
Location
Newnan, Georgia
Cons
  • Not reasonable
Loss
$4000
Preferred solution
Price reduction

Brach of contract

We purchased insurance on two accounts to cover in the event If a lap in work occurs. Your company is not fulfilling the agreement on the insurance contract. I've contacted the Better Business Bureau with a full complaint of this issue.

User's recommendation: NEVER PURCHASE THROUGH ACCEPTANCE OR RENT A CENTER!!!

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ID
#2562983 Review #2562983 is a subjective opinion of poster.
Location
Athens, Georgia

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Verified Reviewer
New Reviewer
On February 18th 2021 I signed a rental purchase agreement with Acceptance Now #09201 inside Mathis Brothers Furniture in Oklahoma City. The bedroom set I ordered was on back order and would not be delivered until June 7. When signing the forms one was the agreement...
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ID
#2562480 Review #2562480 is a subjective opinion of poster.
Location
Oklahoma City, Oklahoma
Preferred solution
Account removed from my credit files.

Refund check never got couch

No I have been waiting on a refund check no one will ever answer when I call and I applied for a couch in feb and didnt get it paid all the way till April and they told me Id have my money back in 2-5 days and I have to call the store and the company and the customer service number and all kept giving me the run around and then finally I got told I wouldnt get for weeks and when I call to check on it no one will answer!
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ID
#2560323 Review #2560323 is a subjective opinion of poster.
Location
Princeton, West Virginia

Paid loan off still not on my credit report

I called because I paid my loan off on time March 5 and it still hasnt been reported to the credit burrows... the man I talked to said you guys are slow at sending that to the credit burrows.. apparently very slow it is messing up my credit and time line while I wait I need this fixed ASAP
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ID
#2544536 Review #2544536 is a subjective opinion of poster.
Location
Auburn, Washington

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Verified Reviewer
New Reviewer

Crooked Company

Do not deal with this company. We never received copies of any paperwork, were charge excessive fees (67% interest) and never told it was a rent to own. We took Lindsey Rife, the franchise owner, to court and the District Justice (Kathryn Silcox), now running for judge, found in their favor even after we presented all the proof. We now have to hire an attorney and appeal. We paid $3337 for a $1251 bedroom suit plus legal fees. Choose carefully who you vote for.Ch

User's recommendation: Stay away.

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ID
#2544228 Review #2544228 is a subjective opinion of poster.
Location
Silver Spring, Pennsylvania
Service
Acceptance Now Leasing
Loss
$908
Preferred solution
Price reduction

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
We "purchased" a bedroom suit in October of 2019. from Value City. The salesman took us to the counter at Acceptance Now and told us they would help us set up payments on the furniture. NEVER were we told it was a rent to own. They shoved a little black box at us for...
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ID
#2544201 Review #2544201 is a subjective opinion of poster.
Location
Silver Spring, Pennsylvania
Service
Acceptance Now Leasing
Cons
  • Excessive fees and poor customer service
Loss
$908
Preferred solution
Price reduction
New Reviewer

I WAS TREATED VERY POORLY AND DISRESPECTED

I ASKED FOR A REFUND OF MY MONEY ON APRIL 21st 2021. I WENT BACK TO THE STORE A WEEK LATER AND ASKED WHAT WAS THE STATUS ON MY REFUNDED CHECK AND ALL I WAS TOLD WAS 15-20 DAYS.
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ID
#2536798 Review #2536798 is a subjective opinion of poster.
Location
Webster, Texas
Pros
  • Furniture
Cons
  • Verbally breached the contract
  • Train your customer service agents better
Loss
$500
Preferred solution
Full refund

Possible Switch and Bate

It's going on 2 weeks that I spoke with someone at the Atlanta headquarters. She stated that someone by was supposed to have called us by now. She also gave us a ticket complaint number in this event. Did the complaint through your website as well. Again, I want to settle this issue so my husband I can move forward please. I can be reached at 910-916-****.
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ID
#2529030 Review #2529030 is a subjective opinion of poster.
Location
Spring Lake, North Carolina

Payoff quote

I just want a payoff to reflect the $452 payments plus $100 deposit they refuse and want me to pay $787 when the couch was worth $699 I'm an elderly person living on a fixed income this is abuse
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ID
#2519632 Review #2519632 is a subjective opinion of poster.
Location
San Antonio, Texas
New Reviewer

Acceptance now showed up on my credit report and I don’t have an account

It showed up on my credit report and I do not have an account with acceptance now I would like to speak with someone
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ID
#2518594 Review #2518594 is a subjective opinion of poster.
Location
Mcdonough, Georgia

My lease was terminated and the sales rep from the Saint Ann Missouri had a bad Attitude

I called because I was going to be a couple days late on my payment mind you my payment was due March 27, 2021 and my furniture will not be delivered until April 13 I have had two contracts with Acceptance Now and when I informed the lady she said I could not pay later

User's recommendation: I will not Recommend because of the person who is in charge at the location in Saint Ann Missouri.

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ID
#2483639 Review #2483639 is a subjective opinion of poster.
Location
Florissant, Missouri

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