This is the 4th day of me trying to resolve the dispute.Not only has my attorney called, the sergeant on the case has also called and spoke to the district manager several times. Each time he has advised them that they want the courts to handle it (me being arrested).
I have also called for the regional manager several times with no return phone call and was advised that he stands by the decision of the DM. Forget about the fact that I was not informed of the legal proceeding going forward, they are also not willing to accept payment or settle the case out of court. This lets me as the consumer know this company would rather impose harm to the consumer as opposed to resolving the matter at hand.I am extremely disappointed and will ensure that I spread the word regarding the way this business was conducted. Original review posted by user 10 hours ago I purchased some furniture from Royal Furniture and was redirected to their in store financing, Acceptance Now.At this time I had no clue this was related to RAC.
I made a few payments and unfortunately fell on hard times. My husband had a life threatening incident, my mother had open brain surgery, and I later followed having a baby girl and suffering with Depression. Unfortunately considering my current situation, this bill was the last thought on my mind; however it was not intentional. Several months later I find out I have an arrest warrant for failure to return lease movables.
Researching the warrant I find out its from this company. Mind you the total is 2673.00. However, they have me in the credit bureau for over 6000.00. In addition to this, the warrant was granted on the basis of them not being able to locate me and noted I did not make a payment since Feb.
pulled my credit report that reflects my last payment was in May. Go to the courthouse to get a copy of the warrant because I never received this, a phone call advising me of proceeding with the legal process, of any certified letters. Well I then find out they have been sending the letters to the wrong address. Call the DM and store manager three days in a row.
The Sheriff even advised that I was willing to pay the amount off or return the furniture. They both refused and said they want me to be arrested and the court will handle it. Ultimately I do know and understand that this was my responsibility; however, the unwillingness of management to resolve this matter and would prefer a customer to be arrested shows poor service, a lack of appreciation, and most definitely no concern for the customer. And as a reminder, it's their fault they sent these notifications to the wrong address.
I strongly urge EVERYONE NOT TO DO BUSINESS WITH THID COMPANY.
Unfortunately life happens and we will never know when we will find ourselves in positions such as what I experienced. The priority should be getting the money for the merchandise in which they refused.I will never use this company again and I will also spread the word to others not to use them as well.
Product or Service Mentioned: Acceptance Now Furniture Leasing.
Reason of review: unwillingness to work with me to resolve the issue.
Preferred solution: Accept the furniture back and I pay the depreciation cost - drop charges filed against me for 2700.00.
Acceptance Now Pros: Attitude i received when they were wanting to get me to sign.
Acceptance Now Cons: Unwillingness to settle the debt.