Update by user Apr 28, 2012
UPDATE: I spoke with the region\'s DM and after I vented all of this information, she responded saying that the previous Manager who changed the contracts was no longer with the company, (sound familiar?), and that all she was concerned with was \"where was my March Payment\". No apology, no explanation at all; just \"Where\'s the money?
Be sure to know that I will writing every single person above her in the food chain until she is reprimanded-or fired!! The RAC customers pay her $75K-$80K annual salary plus bonus she receives, and it must be earned by showing business respect to everyone.
Original review posted by user Apr 28, 2012
I purchased $13K of furniture from Value City in Cordova, TN. Paid $10K on my AMEX, and financed balanced with RAC (90 Days same as cash was intent).
Attempted to setup auto pay on the Epay site, but contract # was not accepted. Contacted Kimberly @ store and she claims the DM re-wrote the initial contract due to error on her part and deleted the original one that I signed. Note: This was on February 1, and I was just informed that there was a new contract # on Wed, 04/26. I have not signed anything to date.
Kimberly offered to "come by my house with the new agreement for me to sign". I think not!!! I was in the hospital for 10 days following knee replacement and they were aware, yet they called all of my references, multiple times daily.. For what?
Because my March payment was not accepted because it was a certified check from Chase Bank. Get this-They don't accept certified funds.
Well, last night I simply paid the balance in full. We'll see what they call about now??