I went to bernie and phyls in Nashua NH and purchased merchandise using the RAC program.. I was completely miss informed by a RAC acceptance employee.
I was told that there is no finance fee or charges for the program.I also was informed that i was able to pay off the merchandise before the cotract was up. Which was a lie, when i went to the store to start making double payments i was told NOT to and that the money will only sit in an account to push back my monthly payments.When i explained to the person about what i was told he informed me that the person that handled my contract was no longer working there.So after all i had already paid $1,020.00 on the merchandise and it only took off $200.00 from the total which was 1,612.00. When i spoke to the RAC acceptance district manager about the employee misinforming me,i was pretty much told TO BAD. and i lost all that money...Now thats *** customer service..
So please dont use this program...it is a rip off. you will pay triple the amount in the end..
Product or Service Mentioned: Acceptance Now Account.
Monetary Loss: $820.
Store Location: Nashua, New Hampshire