I contracted through RAC Acceptance at Bob's in Stoughton. I rented a dining table, coffee table, end tables, rug, and two reclining chairs.
I returned the furniture because when I purchased it the salesperson told me the tables I bought were real wood. Months later I found out the real wood were actually particleboard. I called the store and asked if I could keep the rug and chairs and return the fake wood products. She told me no and that I would have to return everything.
Considering I entered into a rental agreement, I decided to return the products. Additionally, my contract states it's a rental agreement through a month to month rental and if I decided I no longer wanted the furniture I can return it with no penalty and with no further obligation-as long as I was current when I turned the furniture in. I called the store for two straight months asking for them to pick up the furniture. They kept telling me they would arrange a pick up date.
The date would come and no one would come out. Finally, I told them to pick the furniture up or I would sit it outside. They were out the next day to pick up the furniture. I also made sure and informed them that my payment was current when I first told them to pick up the furniture.
Months later I checked my credit report and noticed Rac Acceptance has placed a $5k + Charge Off on my credit report and the furniture only cost $1,700.00. The company has now had possession of the furniture for the past eight months and have resold and or rented the property to another individual (probably trough Rent A Center) and is also charging me for inflated interest up to 36 months. I rented the furniture for 10 months and made all payments.
I am so frustrated and will be contacting legal to see if I have a case.My contract states Rental Terms, "Monthly," with no maturity date (however, they are charging me for 36 months). Whatever you do run far away from this company.
Product or Service Mentioned: Acceptance Now Property Rental.
Reason of review: Not as described/ advertised.