Mchenry, Illinois
Not resolved
1 comment

If you judge the company as a way to build your credit and no other services are needed, than you are at the right place. I purchased a sectional and recliner.

Both had to be sent out for repairs. That was a BIG mistake. The original call was made on March 3rd. I'm still dealing with waiting to get the recliner returned.

I am the one that has to make the calls to find out what is going on. I'm working with one of the managers and it is not a pleasant experience. The short tone shows poor customer service. I called today and spoke with the manager again.

I was told that the recliner will be delivered tomorrow between noon and 2. I don't even think she asked my name! I'm just very tired of dealing with it. I'd be perfectly fine if the company called and told me the status.

I understand that parts are not available or things become missing.

I just want the truth.

Product or Service Mentioned: Acceptance Now Customer Care.

Reason of review: Poor customer service.

Monetary Loss: $500.

Preferred solution: Let the company propose a solution.

Acceptance Now Pros: 90 same as cash.

Acceptance Now Cons: Poor communication.

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Hello, I work for Acceptance Now. We definitely want to make sure your concerns are properly addressed.

Please give our customer service team a call at 1-800-422-8186. Thank you.

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