State: Ohio City: Columbus Clear all filters (10 of 1596 reviews match)
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They do not hold up to their end of the deal and customer service is so bad. I would never refer anyone, not even a dead dog to them. The furniture doesn't last either. They do not hold up to their end of the deal and customer service is so bad. I would never refer...
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Anonymous
Anonymous

Hello, I work for Acceptance Now. We always want our customers to have positive experience with us and we'd really like to discuss your concerns further so we can do our best ...

1.0
I didn't like
  • Being lied to to entice me to make a purchase
  • Harassment
  • Being lied to and ridiculous interest
#947718
Reply to reviews
I made a purchase and after realizing that i could not pay at the end of 90 days asked each month how much the buy out amount was. I was consistently given an outrageous amount which after researching at what is almost the end of my lease that i was repeatedly given...
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Anonymous
Anonymous

Hello, I work for Acceptance Now. We never want our customers to feel this way and we'd really like to discuss your concerns further so we can do our best to address them. Ple...

1.0
I didn't like
  • Being taken for a fool
  • Unprofessionalism
  • Unconcerned with customers being mislead
#942969
Reply to reviews
My credit is also marred. Shows 30 days late for 6/16 when my last payment paying off my account was 3/16. Explain that? This after 3 years of monthly harassment by their staff constantly calling me, my boss, my friends and family stating I was late on my payments...
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Anonymous
Anonymous

I requested the company call me several times because I have called and spoken with them and nothing ever happens. The Manager at the location that I have dealt with repeated...

Anonymous
Anonymous

Hello, I work for Acceptance Now. We're sorry to hear your recent experience wasn't up to par and we'd be happy to look into your account further and see if there's anything w...

1.0
#901172
Reply to reviews
I had applied online to acceptance now for Value City was approved went to local store picked out items that I wanted and needed for my new apartment. Put my deposit down was put on the schedule for delivery the day of delivery was called by the store and told that I...
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1.3
I didn't like
  • Being lied to and overcharged
  • False information
  • Blase attitude of rep
#871848
Reply to reviews
ACCEPTANCE NOW IS THE MOST corrupt and Unfair establishment to do business with. If you want to make a big Payment they refuse and insist that the amount is divided into two as a monthly payment, that way 50% of the amount goes to interest. I will Encourage any and...
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Anonymous
Anonymous

Pay it off early and you won't have that problem. Do you complain about the interest on your house, car or credit cards? Didn't think so!! Read your contract and you won't hav...

Anonymous
Anonymous

I know they are awful I bought some couches the price was $2789 now I have to paid $5800 dollars it's really sad Don't go there

1.5
#802501
Reply to reviews
So my wife and I bought a bed and chair at Value City Furniture on W. Broad in Cols, Oh. We ended up going thru this rat hole of a finance company and regret it every second. We paid our down payment, they delivered it. However the contract was screwed up after we left...
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Anonymous
Anonymous

Hello, I work for Acceptance Now. We're disappointed to hear that you have not enjoyed your experience with us and would really like to speak with you further and look into wh...

1.0
I didn't like
  • False information
  • Deceptive practices
  • That they make you pay more than the agreement
#775986
Reply to reviews
I bought a sofa and chair. After inquiring if 90 days same as cash includes anything with my credit report was told absolutely not. Explained in detail that I am in process of buying house through home buying program so couldn't have any inquiries or purchases on my...
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Anonymous
Anonymous

Hey We're with you there. We had a bad experience in the area too and they if you don't pay on time send some guys around in an unmarked van, No ID' No uniform,looking like th...

Anonymous
Anonymous

I also did the rent to own for my bedrool set. I am going through the samething. I would never use this company or recommend to someone. I can't wait til I am through with the...

1.0
I didn't like
  • Lied to repeatedly
  • Being taken for a fool
  • Deceptive business practice
#765068
Reply to reviews
Went to pay my final bill , got there it was more then double what it was suppose to be . The lady messed my paper work , they where aware she did this with others and still didn't care . Said I was two days late and the extra $300 was for rental and interest . I...
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Anonymous
Anonymous

Hello, I work for Acceptance Now. We’d like to address your concerns and clear up any confusions with your paperwork. Would you mind giving us a call at 1-800-422-8186? Thanks...

1.5
I liked
  • Selection
I didn't like
  • Customer service
#680271
Reply to reviews
I made a purchase of furniture from Value City Department store, and was introduced to the RAC staff there. This was the BIGGEST mistake of my life. I started having problems with my furniture, and made SEVERAL request to have it repaired (per our contract, this IS...
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Anonymous
Jenny

Hi, I work with RAC Acceptance and I’m sorry to hear you’ve having some issues getting your furniture repaired. Customer service is always our highest priority, so this is not...

#468448
Reply to reviews

Acceptance Now Customer Care Review

Acceptance Now
#929804
1.0
Very poor customer service,harassed me after i made a payment everytime wanting more money,the sad part is that the drivers say they don't even like working for the company,do not do business with the go to showplace or somewhere else unless you want to be the next one writing a complaint
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