I have a contract with Acceptance Now through HH Gregg in Tallahassee, Fl. I've had a total of 2 contracts with them.
The first was for a television and video game and I paid off within 90 days. The second contract is for a television only and I'm currently still paying on it. I have 2 payments remaining and I'm due on the 1st of each month. The last few months the 1st has been a little difficult so I call and set up an arrangement to pay on the 15th (my next pay date).
I called today and the rep I spoke with, Ashley, was extremely rude. I advised her I couldn't make my payment until the 15th and she said, "I can't accept anything after today." We hung up and I was unclear as to what she meant so I called back. Basically she told me I could pay it off, return it or have it picked up. I have 2 payments left and I've NEVER not paid when I set up an arrangement.
She told me she didn't care that I didn't get paid until the 15th. I noticed when I made my last few payments RAC (Rent-a-center) showed up on my bank statement and I absolutely HATE dealing with that company. It seems as though Acceptance Now is now owned by RAC. When I make these last few payments I will NEVER do business with these *** again!!
I'd never received customer service from them the way I did today. She was rude and basically said she didn't care.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.
Acceptance Now Cons: Customer service.