Dulles, Virginia
Not resolved
1.0
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3 comments

I purchased a couch from Ashley Home Furnishing in Dulles, VA in Aug. There was a RAC Acceptance Now payment plan that allowed me to make payments and the sales man said I could make the payments online. The couch was 638$. The promo was for 90 days and would have to have paid a final balance of 350$ or so on the last payment. I was NOT informed that I couldn't make that payment online; when I specifically asked about making online payments.

I registered my account the next business day I got home. When I logged on to make the December payment is just said I owed 95$. I thought 'great!' I guess it's a good deal to pay online.

But I keep having to pay this 95$ a month. There is no billing or payment history online, there is no account record online or anyway to see how long your payments are.

I called the RAC center at Ashley Home Furnishings and they were able to explain that the promo period required me to make that final payment in person. Otherwise, I keep paying the monthly payment of 95$ and I have about 10 more to pay.

I was livid! I had no idea I had to make that final promo payment in person.

The guy on the phone said there was nothing anyone could do. My options were to pay the entire remaining balance now, return the couch (at no charge), or continue paying.

So now a 638$ couch is going to cost me $1400!!! If I could get that $800 back I would!

Product or Service Mentioned: Acceptance Now Account.

Reason of review: Pricing issue.

Monetary Loss: $800.

Preferred solution: Full refund.

Acceptance Now Cons: Rac is a scam, Online bill pay.

  • Ashley Home Furnishing
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Anonymous
#1045686

They are the biggest rip off. They did the same *** to me at Value city..... I have contacted the BBB

Anonymous
#951729

Wow so sad this company is a trip! Need to get BBB involved. Thats rape!

Anonymous
#949863

Hi, there, I work with Acceptance Now and I’m sorry to hear your recent experience with us. We always want to make sure our customers completely understand our payment methods, as well as the terms of their contracts, so what you’ve described is definitely a little concerning.

We’d like to speak with you more in order to see what we might be able to do to help, so please give us a call at 800-422-8186. Thank you.

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