Initially approved for $2,100 on December 15th 2016. Purchased furniture and had remaining $1,100.00.
Was told several times that this amount was available to me and was encouraged to come into the office to use my balance to purchase more. Upon arrival of the smaller store I wished to see more when then I was referred to other stores using the in store financing by Acceptance Now. I chose Rooms To Go. I shopped online and went in store with furniture in mind as well as a set up delivery date of July 3rd.
I let the reps now I was already with Acceptance Now and wished to use my remaining balance for an additional purchase. The rep then inquired about my social and other info to "bring my account up in the system." She then proceeded to say that she sees that I am only approved for $575.00. Of course district was in office and when he came out, he says that I actually have a $0 amount to use. I immediately called the home store from which I initially made purchases and was told "I don't know, their store their rules." Even the district manager was unable to tell me what happened to the remaining $1,100.00 that I had available.
I asked for the number to corporate and I was denied by the district manager so I contacted the home store again to get a number to file a complaint. I am utterly disappointed in Acceptance Now. I thought Progressive was horrible but this company is boardline fraudulent. Need I not mention the amount reflected on my credit report $2,589.00 for the TWO items I have purchased which is way more than my items cost.
The service provided in both locations was horrible and filled with a whole lot of "I don't knows." And neither was anyone trying to remotely come close to assisting me or compensating me for the months of lies that I have been told! OH I forgot to mention, it was bought up that apparently two weeks ago there was a letter sent out from Texas saying to no longer do any financing manually which in theory manually I'd still have a remaining balance to use. But why was this information never relayed to the actual people it would ultimately embarrass???? THE PAYING CUSTOMERS!!!
I will never refer anyone to Acceptance Now, I will not contact customer care as for I already have and I also have a reference number so DO NOT POST that *** as a response under my complaint bc you guys do not care. At this point I'm willin to return the two items that I currently have and be done with Acceptance Now for good! I thought CONNS were "cons" with this no credit needed bull *** but now I see that Acceptance Now has them beat!!!!
Signed one unhappy, disappointed, disgusted, current but not for long customer! I can't wait wait to get another request to open another account with Acceptance Now, accept these and shove it!
Product or Service Mentioned: Acceptance Now Furniture Leasing.
Reason of review: Problems with payment.