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Summary of Acceptance Now Customer Service Calls

191 TOTAL CALLS
90% SUCCESSFUL CONNECTIONS
03:20 AVG CALL DURATION
2% ISSUES RESOLVED

Customers Contact Acceptance Now to Ask about:

Payments and Charges:

  • “I was charged twice for the month of August, need a refund”
  • “Payment”
  • “Billing”

Account:

  • “What is my balance”
  • “For a draft to my account”
  • “Account”

Staff:

  • “Horrible service and all around experience”
  • “Horrible service and all around experiences”

Request for Information:

  • “Need to request furniture pickup”
  • “Sales associates not handling my request in a reasonable time”

Refund:

  • “About my refund check”

Product/ Service:

  • “Broken couch”

Website/ Application:

  • “Deny application”

Other:

  • “They are trying to make me pay for something I don't want”
  • “Rude”
  • “Samsung Refrigerator”

About Acceptance Now

Top 5 Acceptance Now Products

Account, Website

Top 5 Likes about Acceptance Now

No i dislike their business, Furniture, Delivery guys, 90 same as cash, Too much stress

Top 5 Dislikes about Acceptance Now

Customer service, Exceptionally high lease fees, With held information, Unprofessionalism, Being lied to and ridiculous interest

Summary

Acceptance Now is a company that specializes in selling various home products and furniture. The company took its start in 2005 and is headquartered in Plano, TX. Nowadays the company has more than 1000 locations and operates across the whole country. Acceptance Now mainly focuses on selling furniture for living rooms, bedrooms and dining rooms. Also, the company offers a wide range of electronic and appliances. The company works with both individual clients and local retail partners. Acceptance Now already cooperates with companies like Value city Furniture, Ashley furniture, Big Sandy superstore and others.

Acceptance Now reviews and complaints

Acceptance Now is ranked 355 out of 1653 in Furniture and Decor category

Area Served

USA

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A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future

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