1501 Wesel Blvd, Hagerstown, MD 21740, USA
Not resolved

I went to make a payment, at Regency Furniture store in Catonsville, MD. The store opened up 10 minutes late.

When the store finally did open I went in to make my payment and the rep for Acceptance Now wasn't even in the store. I asked a rep that worked for the furniture store if they could help me she said no and sent me to another location. (Ashley's Furniture). I went to Ashley's to try and make a payment and the reps there were very nice, but they couldn't get into the system for Regency.

When I returned to my home I called Regency, and the rep still wasn't in the store at 11a.m. I left my name and number for the rep to call me back, the rep didn't respond to my call until after 4 p.m. When i went to make the payment it was at 10 a.m. When my phone call was returned I was told that i would be charged and extra $2 dollars for the payment being made over the phone.

I asked if the fee could be waived and I was told that they couldn't. I am not pleased with the customer service.

There should not be a fee for the payment being made over the phone. And for me as a customer to have to travel from one location to another and still not be helped is unacceptble

Product or Service Mentioned: Acceptance Now Customer Care.

Reason of review: Problems with payment.

Preferred solution: Let the company propose a solution.

Do You Have Something To Say ?
Write a review


You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

Acceptance Now Reviews

  1. 863 reviews
  2. 243 reviews
  3. 72 reviews
  4. 41 reviews
  5. 41 reviews
Acceptance Now reviews