Reported false information on my credit

I went in to purchase a bed from Rooms to go in Alpharetta on December 10,2020.I was gonna do the three months payout.I was told they would deliver my bed a month later which they counted one of my months and I hadn't received their merchandise.So I decided to cancel...
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ID
#2436784 Review #2436784 is a subjective opinion of poster.
Location
Alpharetta, Georgia
Pros
  • Are very unprofessional
Cons
  • Suck terribly
Preferred solution
Tell the truth and get that false information off my credit report.I dont need it closed I never received nor paid on your bed.

Lies, deception

I purchased furniture at Value City Furniture and financed through Acceptance Now. Don't finance through them they aren't legitimate and have several hidden fees.

User's recommendation: Stay away from Value City Furniture and Acceptance Now.

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2 comments
#2009287

I Was told I can make extra payments to payoff in 90 days, When my husband went in to pay he was told they don't accept extra payments they are railroading you into paying double for you product. I have also noticed a extra fee taken from my account.

#1996962

In other words...YOU didn't READ the contract BEFORE you signed it!

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ID
#2436583 Review #2436583 is a subjective opinion of poster.

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New Reviewer

Harassment/ no call from district manager

To whom it may concern: My name is Kimberly Casson . I am a customer at store 06011. I've been a customer last year and on January 25, 2021 requesting a return call and help from Jason the District manager which I've never received as of today. The employee by the name...
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4 comments
#2013452

File a complaint with the CFPB

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ID
#2421864 Review #2421864 is a subjective opinion of poster.
Location
Dunwoody, Georgia
Pros
  • Rooms to go salesman
Cons
  • Terrible customer service
Preferred solution
Remaining balance written off, keeping my product. Never being contacted by Ana. Apologies from District manager Jason never contacting me. Customer service on hold for over and 1hr 4 times.

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Verified Reviewer
New Reviewer

Harassment/ no call from district manager

To whom it may concern: My name is Kimberly Casson . I am a customer at store 06011. I've been a customer last year and on January 25, 2021 requesting a return call and help from Jason the District manager which I've never received as of today. The employee by the name...
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ID
#2421840 Review #2421840 is a subjective opinion of poster.
Location
Dunwoody, Georgia
Cons
  • Every thing
  • Manager ana and jason hutchinson district manager
Preferred solution
Write off the remaining balance of my bill not owning & keeping my furniture .Apologies from the District manager for never getting back with me being on hold 4 times for 45 min up to over an hour with no help. Customer service training for your manager

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New Reviewer

I called to pay bill and the rep closeout my account. I was only making a payment

I called 02 12 2021 to pay my payment and I asked therep what's my balance. I told her I'm making a payment. She took the balance out my account
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ID
#2418167 Review #2418167 is a subjective opinion of poster.
Loss
$557
Preferred solution
Full refund

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New Reviewer

Signing my wifes name to optional paperwork

Acceptance will go back through your paperwork. Using their auto sign computer format. They went back and signed my wife's name to 2 different documentation. That we didn't sign. They did remove one.. But won't remove the other. And that part says optional insurance. The district manager won't call back. And even have a ticket number.so BUYER BEWARE. Go back and check your paperwork. And they break up your payments so u can't just go put. 600 dollars down for instance. They make u pay that payment. So each time they can get you on them charges. And right now I got half my stuff. And half of it was broken. And don't expect their delivery times to be even close?

User's recommendation: Watch optional paperwork.

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ID
#2410057 Review #2410057 is a subjective opinion of poster.
Location
Boardman, Ohio
Pros
  • Forgery
  • U get free furniture for 120 days
  • Furniture
Cons
  • Price change
  • Forgery
Loss
$120
Preferred solution
Price reduction
New Reviewer

Scammers

Big times scammers!!! I was told and believed I was purchasing recliners from Aceceptance Now with a 90day buy out offer $2500 cash price. All this was explained by a lady seller at Ashley Furniture in Houston, Tx. She don't shows you any papers or documents, she just brought a tablet and started talking about the 90 days and if I pay off in 90 days they helping me to build my credit and comeback to get more furniture bla bla bla bla she started to escrow down in the tablet all the information and at the end of the tablet she telling me that I don't have to sign anything because the system give an electronic signature, I ask for the copies and she told me that she would send it to my email I was so happy to get approved and leave the store, I never recieved any documents in my email I called the. Number that I found on the website they never answered, deliver company call for date and time, they never show up I called them back they said they running out of stock I received my recliners in 60 days I was totally happy with my furniture. Before the 90 days I get the cash $2500 and go make a payment that's when the lady told me that my balance was $8,200,00 Dlls? This company shouldn't be in business? Why this company still scamming ppl? I didn't know that they already take off $382.97 monthly from my bank account total of $1,531.88. Don't let them scam you, don't do business with this company.

User's recommendation: Don't do business with this company it's scam.

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1 comment
#1975739

This is about Acceptance Now we went to Overstocked Furniture 10/23/20 in Tyler,Tx. Applied for some credit and got it.

Well the problem is Acceptance never got authorization to start auto pay. We've been calling for 4wks now to stop the auto pay. We've gotten the tickets numbers waited 4 weeks calling repeatedly talking to Yvonne, Jared & Kya!

No call backs Never gave this company AUTHORIZATION TO AUTO PAY. Still waiting for a call back

ID
#2380955 Review #2380955 is a subjective opinion of poster.
Cons
  • Bad company
Preferred solution
Pay the remaining balance of $1,000

Scam, Bad Customer Service

I've been a loyal customer of Discount Furniture in Sumter, SC until I recently purchased furniture from them financing through Acceptance Now. This is a straight up SCAM!! They will charge you a tremendous amount of financial fees. Please do not use this company. Very dissatisfied customer, I will never purchase anything else from Discount Furniture. And the employees are very rude!!!

User's recommendation: Run!!!!

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ID
#2380863 Review #2380863 is a subjective opinion of poster.
Cons
  • Customer service
  • Financing

About my refund check

STILL NO CHECK! TOTALLY UNHAPPY WITH THIS PROCESS!
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ID
#2379217 Review #2379217 is a subjective opinion of poster.
Location
Chicago, Illinois
New Reviewer

These people took 409.00 from my debit card and would not refund back

Oct 16 2020 i signed a lease with value city furniture in Monroeville pa, never received the furniture in my home, so i cancelled the order by then acceptance now had taken over 400.00 out of my account, after I cancelled twice, because after cancelling the first time,...
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ID
#2377528 Review #2377528 is a subjective opinion of poster.
Service
Acceptance Now Leasing
Cons
  • Repeatedly lied to
  • Poor communication
Loss
$409
Preferred solution
Full refund

Not happy at all please update My account

Yes I have paid off my account yeah and you guys steel I havent removed it from my credit file I would like for it to say paid please update my account as paid this is the fifth time Im not happy please take it off my credit file I would like to see it saying paid in full
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ID
#2377310 Review #2377310 is a subjective opinion of poster.
Location
Middle Island, New York
New Reviewer

Pay bill

Ive been trying to pay a bill for the past few days, I cant enter a different payment method and the phone number I was initially calling kept hanging up on me. 866 972-****

User's recommendation: I just want to pay my bill.

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ID
#2364128 Review #2364128 is a subjective opinion of poster.
Location
Washington, District Of Columbia
Preferred solution
Just want to pay my bill. Lol
New Reviewer

Interest rate

Company does not inform customers that if not paid off in 90 days interest rate is 66%, which doubles the price of what you purchased.

User's recommendation: Do not finance through Acceptance now.

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ID
#2362589 Review #2362589 is a subjective opinion of poster.
Location
Brooking, Missouri
Cons
  • Misleading
  • Misleading andd ripped off
Loss
$850
Preferred solution
Price reduction

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Verified Reviewer
New Reviewer

Scammed

People run for your life do not do business with these crooks. They talk a good game. These people are long sharks. I brought a $1695 two-piece living room set. Looking over the contract I realized I was renting the furniture for 275.00 for 24 months. Total of $6,600 dollars. Told me I received a store credit of $1700.00 to find out these crooks scammed me. I reached out to the Attorney General Office and to the BBB nobody gives a damn. You ever hear the name Acceptance Now. Run and do not look back. They are not interested in helping you. Oh, yea you better not be late. You will never get caught up.
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ID
#2349780 Review #2349780 is a subjective opinion of poster.
Pros
  • Con no communication
  • Reap off
Cons
  • Whole experience and being misled
  • False reports
Loss
$1000
Preferred solution
Price reduction
New Reviewer

Issues with being overcharged for product I have never received

Update by user Dec 22, 2020

If you are going to shop at Bob's furniture the finance company they use is called acceptance Now, if you can't pay off in 4 months, my advice is shop somewhere else...

Original review updated by user Dec 22, 2020
When my furniture was delivered the chair and ottoman was not in delivery.they said it got damages at the warehouse. so I said I don't want it any more because I didn't want wait another month.they said no problem we will rewrite your contract..As I started making my payment, I noticed the amount, come to find out the ottoman and chair was still included in my payment the cost was $299 plus tax.I wanted my contract redid they told me they couldn't do that.why am I paying for something I Don't have?
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ID
#2348328 Review #2348328 is a subjective opinion of poster.
Product
Ffo Home Furniture Set
Loss
$409
Preferred solution
Let the company propose a solution