Kathryn E Zgo

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Verified Reviewer

Doubling the price of the item for payoff.

I did a 120 day same as cash...put down $99 then $106.13 a month. by auto pay...the last payment they were suppose to pay the balance, $60? Nobody contact me....I could not get on the website....even with help from corporate, they have problems. Went to American Signature Furniture where I bought my table for an accounting of my account....now they tell me I owe $1294.? WHAT.....I have been trying to get a hold of these people for weeks and now they tell me it was my fault....NO IT IS A SCAM.....O ND
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Loss:
$106
Cons:
  • Deceptive business practice
  • Never call you back

Preferred solution: Let the company propose a solution

User's recommendation: THIS IS A SCAM....DO NOT SIGN UP FOR THIS....I am working with the state of Fla Consumer on this.

Ronald V Qoo

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Verified Reviewer

Make Payment new card

I cant make a online account to make my payment, i put in my email for new account but no confimation comes back.
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Preferred solution: Cant make new account cant pay

Anonymous
map-marker Clearwater, Florida

564.00 120 payoff. One day late 3000

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Acceptance Now - 564.00 120 payoff. One day late 3000
Acceptance Now - 564.00 120 payoff. One day late 3000 - Image 2
Ive paid my love on time every month no compliants. Even brought insurance for it. I started speaking to Crista the manager about being able to pay off my lease a day late two days before the 120th day. She said no way. I said can i speak to your supervisor. Crista said no you cannot and she will say the same thing. So i said will you contact her for me? Next day Yes i contacted Alicia her supervisor via email and Krista said Alicia said noway. So had i had a flexible company i could have paid approx. 563.00 now one day later it would have doubled. the lease it would 3000 dollars for a loveseat worth 700.00. Approximately.
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Israel M Qbo

Scammers

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Big times scammers!!! I was told and believed I was purchasing recliners from Aceceptance Now with a 90day buy out offer $2500 cash price. All this was explained by a lady seller at Ashley Furniture in Houston, Tx. She don't shows you any papers or documents, she just brought a tablet and started talking about the 90 days and if I pay off in 90 days they helping me to build my credit and comeback to get more furniture bla bla bla bla she started to escrow down in the tablet all the information and at the end of the tablet she telling me that I don't have to sign anything because the system give an electronic signature, I ask for the copies and she told me that she would send it to my email I was so happy to get approved and leave the store, I never recieved any documents in my email I called the. Number that I found on the website they never answered, deliver company call for date and time, they never show up I called them back they said they running out of stock I received my recliners in 60 days I was totally happy with my furniture. Before the 90 days I get the cash $2500 and go make a payment that's when the lady told me that my balance was $8,200,00 Dlls? This company shouldn't be in business? Why this company still scamming ppl? I didn't know that they already take off $382.97 monthly from my bank account total of $1,531.88. Don't let them scam you, don't do business with this company.
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Cons:
  • Bad company

Preferred solution: Pay the remaining balance of $1,000

User's recommendation: Don't do business with this company it's scam.

1 comment
Guest

This is about Acceptance Now we went to Overstocked Furniture 10/23/20 in Tyler,Tx. Applied for some credit and got it.

Well the problem is Acceptance never got authorization to start auto pay. We've been calling for 4wks now to stop the auto pay. We've gotten the tickets numbers waited 4 weeks calling repeatedly talking to Yvonne, Jared & Kya!

No call backs Never gave this company AUTHORIZATION TO AUTO PAY. Still waiting for a call back

Jeff Bml

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Verified Reviewer
| map-marker Naples, Florida

Canceled contract the next day still haven’t received refund

Canceled contact next day after going over finances still havent received refund. Been on hold for over a hour and have not talked to one human being yet. This has been about a month. Canceled 2/15 today is 3/1 these people obviously are out to get you
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Loss:
$400
Cons:
  • Bad company
  • Final cost

Preferred solution: Full refund

Deana B

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Proctorville, Ohio

Previous account

I’m not sure if you can look this up but I had a joint account in 2016. It was for a mattress & it got left at the house when I moved. I was wondering if there was anyway to look it up so I know what mattress it was. Thank you so much
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Anonymous

Lies, deception

I purchased furniture at Value City Furniture and financed through Acceptance Now. Don't finance through them they aren't legitimate and have several hidden fees.
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User's recommendation: Stay away from Value City Furniture and Acceptance Now.

2 comments
Guest

I Was told I can make extra payments to payoff in 90 days, When my husband went in to pay he was told they don't accept extra payments they are railroading you into paying double for you product. I have also noticed a extra fee taken from my account.

Guest

In other words...YOU didn't READ the contract BEFORE you signed it!

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Anonymous
map-marker Cape Coral, Florida

Scammed

I did a 12 0-day same as cash it was auto pay I had $63 or so left over they were supposed to take it out and they never did they just let it go roll over into me owing them over $1,200
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Chandra G Ffl

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Verified Reviewer

Scammed

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People run for your life do not do business with these crooks. They talk a good game. These people are long sharks. I brought a $1695 two-piece living room set. Looking over the contract I realized I was renting the furniture for 275.00 for 24 months. Total of $6,600 dollars. Told me I received a store credit of $1700.00 to find out these crooks scammed me. I reached out to the Attorney General Office and to the BBB nobody gives a damn. You ever hear the name Acceptance Now. Run and do not look back. They are not interested in helping you. Oh, yea you better not be late. You will never get caught up.
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Loss:
$1000
Pros:
  • Reap off
  • Con no communication
Cons:
  • False reports
  • Whole experience and being misled

Preferred solution: Price reduction

Anonymous
map-marker Florissant, Missouri

My lease was terminated and the sales rep from the Saint Ann Missouri had a bad Attitude

I called because I was going to be a couple days late on my payment mind you my payment was due March 27, 2021 and my furniture will not be delivered until April 13 I have had two contracts with Acceptance Now and when I informed the lady she said I could not pay later
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User's recommendation: I will not Recommend because of the person who is in charge at the location in Saint Ann Missouri

Chris M Gao

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Verified Reviewer
| map-marker Novi, Michigan

Scammed

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I was told by Kay at Bobs Discount Furniture in Novi, MI that I would be done paying off my table in four months from the start date. I have now been charged an extra month that I did not agree upon. No documents that I received laid out an extended payment plan and I did not sign anything agreeing to this. The AcceptanceNOW website and customer service number is a joke. I would like to stop the automatic payments being deducted from my bank account and be refunded my money.
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Loss:
$90
Cons:
  • Misleading

Preferred solution: Let the company propose a solution

User's recommendation: Do not use this company. They will use you.

Resolved
Ola A Mdx

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Verified Reviewer

Resolved: Acceptance Now is a reap off company. Please don’t use them

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Updated by user Nov 04, 2020

Company fixed the issue and I have been provided with full refund.

Original review Nov 04, 2020
Acceptance Now needs zero star. This company reap me off $2k. I will never recommend them. I will announce them to everyone I know to prevent others from going through what I went through. BAD indeed. I pray they close down. The sweat of people you have reaped will judge you. I cant believe Im giving them one star because no option for zero star
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Loss:
$2000
Pros:
  • Reap off
Cons:
  • Reap off

Preferred solution: Let the company propose a solution

User's recommendation: Don’t use them, I beg you. Gather your money together and buy what you need. They are thieves in a shop. They are customized thieves

1 comment
Guest

Lucky, I didn't take delivery on my furniture and cancelled. Bob's Furniture keep changing the delivery date and that made me look closer at my Acceptance now paperwork and realized I'd be paying triple for the furniture.

Also, the entire balance is placed on your credit report. High balances makes you debt- to- income ratio higher and you won't qualify for credit even with an improved score.

MarianneNDiaz D
map-marker Irondequoit, New York

Waiting 3 months for a refund check

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David Rush, one regional manager we were told would call us to resolve this has not followed up with us in 72 hours. Waiting on a refund for 3 months.

Ticket # 163-**-** RA# FYC06191

Acceptance store manager Dwayne told us his regional manager said not to wait for a check since it has taken 3 months and not arrived at the store. they would pay us by cash at the Greece store location as soon as someone came in to make a payment in the amount of the money owed us which is $219.99. We have been waiting one week to hear back and obviously no one makes a payment at that store because we haven't heard back. We just would like our refund.It was not our fault the lamp canceled was arriving three months after our couch that was already 4 months late.

We paid our account in full 1 week before our furniture delivery.

It is negligent at this point to be waiting for a refund for an item we never received. Show respect and follow up and return the money you took for an item we didn't want 7 months late.

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Loss:
$220
Cons:
  • Inability to look at payment history
  • Tactics

Preferred solution: Full refund

Anonymous

Scam, Bad Customer Service

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I've been a loyal customer of Discount Furniture in Sumter, SC until I recently purchased furniture from them financing through Acceptance Now. This is a straight up SCAM!! They will charge you a tremendous amount of financial fees. Please do not use this company. Very dissatisfied customer, I will never purchase anything else from Discount Furniture. And the employees are very rude!!!
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Cons:
  • Customer service
  • Financing

User's recommendation: Run!!!!

Angel C Udh
map-marker Brooking, Missouri

Interest rate

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Company does not inform customers that if not paid off in 90 days interest rate is 66%, which doubles the price of what you purchased.
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Loss:
$850
Cons:
  • Misleading andd ripped off
  • Misleading

Preferred solution: Price reduction

User's recommendation: Do not finance through Acceptance now