I made the mistake of entering into an agreement to purchase furniture with this company not realizing it was rent to own. Due to fatigue from moving I fell for their tactics even though I did try to get out of the agreement as soon as I left the store.
I was lied to about my payment amount and the need to purchase their insurance. I have requested numerous times to have their legal department contact me and this was ignored. You are never provided a statement to see what you have paid and what is owed. You can only pay online or calling the store to deal with personnel that lied to you in the first place.
The online system is frequently unavailable. I am filing a complaint with the Attorney Generals office for them being misleading in the contract negotiation. Contacting the regional office doesn't really help. You are not given full names (no last name) and I was only able to deal via text which they started ignoring.
I would not recommend dealing with them at all.
I may get an Attorney to review the contract. They do not like to put anything in writing which is also shady.
Reason of review: they are not truthful and online payment system is frequently down.
Monetary Loss: $1200.
Preferred solution: They need to be more truthful and transparent in the dealings with customers. They have violated consumer fraud law in my state from what I have read.
Acceptance Now Cons: Mislead, Poor customer service, Harassment an, Repeatedly lied to.
Location: Wilmington, Delaware