I was in the process of working with Acceptance Now to purchase furniture for my apartment I desperately needed as I have been sitting/eating on the floor and one chair I have for the last 3 months. I was denied credit through Value City Furniture, and my VCF salesperson mentioned that I could still get the furniture through financing with Acceptance Now-which to be clear, this is NOT financing, it is a rental.

I applied and was accepted to purchase the couch set, and I was so excited. After being accepted, they asked for a lot of strange information. My apartment lease, my supervisor at work's info, 5+ references...just very, very, strange. The manner in which Acceptance Now was presented was that I was able to pay off my furniture and I had 90 days interest free financing which worked great for me.

I have been waiting to hear about delivery of my furniture which was scheduled for this weekend, however I was called by Acceptance Now to provide ANOTHER reference. When I questioned what was happening the representative became defensive. I also should mention since "applying" I have had a magnitude of telemarketers calling my cellphone. My intuition after hanging up with the rep and providing another references was pretty high and I Googled Acceptance Now and found so many terrible reviews and how they scam people.

I then called the store and told them I wished to cancel my order and was told the manager was out and I would have to wait. I then proceeded to call the customer service line and spoke to two representatives and then a supervisor who bumped my information to the district manager. Since, I am able to pick up my deposit. But my warning to others, is these people are dishonest and I feel so taken advantage of, disgusted, and disappointed.

Was severely mislead by the salesperson, the rep for Acceptance Now, and overall, I am angry. Not okay to scam hardworking people.

Reason of review: Order processing issue.

Acceptance Now Cons: Lies, Poor customer service, Scam.

Location: Buffalo, New York

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Hello, I work for Acceptance Now. We definitely don’t want you to feel taken advantage of, disgusted or disappointed, and would really like to address your concerns and see what we can do to help.

Would you mind giving us a call at 1-800-422-8186, when you have a free moment?

We look forward to speaking with you. Thanks!


They are full of it my 1700.dollars worth of stuff ended up casting me 4200.dollars went I looked at my credit that's how much they charged me PLEASE DON'T GO HERE

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