Update by user Mar 25, 2015
Acceptance Now resolved my dispute in a timely manner,in less than 24 hours, with excellent customer service. I ultimately will be returning to do business.
Original review posted by user Mar 18, 2015
After relentlessly trying to get an issued solved with this stores DEFECTIVE bedroom set,I feel like I have exhausted all avenues when it comes to trying to speak someone who can help. I contacted customer care,explained the issue,and eventually it was escalated. I spoke with the Regional Manager,John B., on the of March 13, 2015.
Effective communication may sound a little trite, but that’s because it‘s so fundamental to sound management. Ms. Bolton should take heed. When I arrived to the store on the 16th and explained to Ms.Bolton,the manager at STORE #5635,and explained to her that I spoke with the Regional Manager and that he did authorize the return of the defective bedroom suit and to rewrite my contract. She was very combative. She laughed and refused to honor it. In a condescending manner said she doesn't know "what John is doing because we're not making any money off of this." As I sat there floored as to how a "manager" acted so unprofessionally,she told me my best bet was to just call back to customer care because she said what she is going to do is "go over the regional managers head."
I did not take time out of my busy schedule to listen to her evaluate the regional managers policies and procedures! After being there for nearly an hour,we still could not get this issue resolved because she was trying to force me to pay MORE MONEY on a defective bedroom set before she releases me from the agreement. I have been trying to get this issue resolved since January people! The managers refusal to take the furniture back but yet still try to lie,manipulate and charge me lets me know that there is some unfair and deceptive business practices being done at this location.
Product or Service Mentioned: Acceptance Now Manager.
Reason of review: Poor customer service.
Location: Columbus, Georgia