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Update- finally got a payoff Amount but had to call the regional manager. Ashley furniture on route 59 in Naperville charged 149$ delivery, and so did Acceptance Now (double charged for delivery but masked by confusingly renaming it).

If you read this before signing the contract, please wait and do not do it. It’s not a 90 day same as cash like Progressive. It’s a leasing company. Like rentacenter/colortime/ Aaron’s with the option to “buyout early”.

Kathleen at the Naperville store kept refusing to take my payoff. Friday she said she would accept 4 payments only and the company only wants them to accept 2 at a time in order to keep you from paying off the lease in 90 days. I believed Kathleen, and paid the 4 payments =$916 of which only $733 went to the principle. Why would I do this, if I’m calling to pay off the entire debt on 11/10/2017.

My 90 days is up 11/30/17. The regional manager, Renee fixed it. Had to call 888-672-2411 to have them assign me someone. Even though the message says you have to deal with the store, you can ask for a manager to call you back.

Ask for them to explain your fees. The first payment of 248.99 when I signed the contract I was told went toward the furniture. 149 (2nd delivery charge), processing fee 40.00 LDW 19.60 ( you pay this fee every month), VP 12.99( another monthly fee) - one is insurance in your furniture that you did not know you signed up for nor knew you had Incase the house burned down. My only gain here is to help those before the become prey.

Save up for it, research online prices, you will have more than enough to get what you want in the end. If you do this, you will pay 3 times as much by the end. You are smarter than this, don’t make your life harder than it has to be. Avoid Ashley furniture and Acceptance Now at least the one on Route 59 in Naperville, Il.

I love the furniture. But one example , charged $599.00 for nightstand, Ashley website 359.00, Amazon sold by Ashley online it’s 241.00. Sales person says I’ll take 30% off, new price 389.99. See attachments.

I was told this hike in prices was because I was using their money.

Please be careful, please research and save. You will have your furniture quicker, and won’t pay 6000.00 for 1800 worth of furniture.

Product or Service Mentioned: Acceptance Now Furniture Leasing.

Reason of review: Problems with payment.

Company wrote 0 public responses to the review from Nov 15, 2017.
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Anonymous
#1565870

I wish i wouldve read this before I went through them. I'm going to give them back their furniture.

I don't like stress and can GRT the same set with no hassle or predatory practices. They are up there with the payday loan companies.

AustereKestrel
to Anonymous #1580699

I just called to advise them I wanted to return my furniture, I was told that they dont accept returns and they will have no choice but to send me to collections. I have lost my income and have a hardship now and they still wont work with me.

msthisisreallywrong
#1437359

Thank you for posting this, I am reading it 8 months too late, but it is very helpful!

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