I started a lease agreement with Acceptance Now in 2/06/2016. The living room furniture group was $1,500.00...Today's date is 2/19/2018.
I have made a total of 24 payments on my contract which leaves me with a balance of $962.03. I called and spoke with Dennis in January of 2018 and after I made my payment he gave me a balance of $900 and some odd dollars. Now im a honest person and didn't complete my 90 day original commitment, so I had to suck it up and pay off the other agreement. The problem is I pay every single month and sometimes im a little late paying , BUT I pay the late fees with the bill in the SAME MONTH.
My complaint is my contract shows one thing but I keep being told a different amout every time!!!...I was told in January it would be $900 now I made a payment today with Maria out of Ashley Furniture who told me it was $1,100.00....WRONG!!...asked to speak to Dennis who use to work in the Corporate office, but now site inside a store and works , probably because of his disgusting attitude! ...Not knowing how to speak to customers and telling you that he doesn't care about your concerns ALL HE CARE ABOUT IS THE $$$. when I tried to tell him i had my contact right in front of me , he then began to get upset and tried to give me BS about my payments....tried to back paddle and then became outright ignorant, to where, im the consumer and have questions that he really didn't want to answer. My agreement states one thing and he's telling me that i owe more BS!...contacted my back for all my statements going back to 2016 when i first opened the account, and from here I will be taking legal action.
This company will definitely try to rip you off. And please don't purchase the warranty they do not honor the warranty or when they decide to it may be 6290 days later like they did me.
Product or Service Mentioned: Acceptance Now Furniture Leasing.
Reason of review: Problems with payment.