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Acceptance Now - Review in Furniture and Decor category

1.0
Details
What happened was I was charged $3,420 Pinterest for a piece of furniture that was worth $3,000 so I paid $6,420 for the furniture
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1 comment
Anonymous
#1249112

Hello, I work for Acceptance Now. We're sorry to hear about your frustrations.

We'd like to help put you in touch with someone who can address your concerns.

Would you please give our customer service team a call at 1-800-422-8186 at your earliest convenience so that we can help figure this out? Thank you.

Review
#965557 Review #965557 is a subjective opinion of poster.
Service
Acceptance Now Furniture Leasing
Reason of review
Problems with payment

Acceptance Now Furniture Lease Review

1.0
Details
I've been paying this Diva bedroom set in witch some of the night tables are all scratched up. For just having my candles on them. But that's not the case here. The issue is i have *** year paying $188.00 a month the bedroom set was $1,200 in witch now it's up too almost $4,500 in which the interest keeps getting higher and higher. I can't afford this anymore! I told them I no longer want this merchandise , and they told me if I pay $1,800 by January I'd be all done and all set. They lied again. I say don't even try financing into acceptance now ! They lie to you and persuasive you into they crazy hidden high interest !
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1 comment
Anonymous
#1248975

Hello, I work for Acceptance Now. We certainly never want our customers to feel this way and we would really like to look into your account further and see if there's anything we can do to help. Whenever you get the chance, please give our customer service team a call at 1-800-422-8186.

Review
#965289 Review #965289 is a subjective opinion of poster.
Service
Acceptance Now Furniture Leasing
Reason of review
Pricing issue

Acceptance Now - Review in Furniture and Decor category

1.8
Details
The worst company ever they payments to their final price, the keep adding a small fee $200 every 90 days. They ask for $300 at the sale then they tell u no shiooing was not free only $150 goes towards the final amount. I started with a $882.00 made 4 payments of $162 and i still owe $632.90!!!!! Mind u the 4th payment they keep for their small fee thievery. DO NOT USE THIS COMPANY.... THEY TAKE ADVANTAGE OF YOU. REPORT THEM TO THE BETTER BIS BUREAU.
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1 comment
Anonymous
#1248978

Hello, I work for Acceptance Now. We'd really like to help you get in touch with the correct people so that we can do our best to address your concerns. Please give us a call at 1-800-422-8186.

Review
#965278 Review #965278 is a subjective opinion of poster.
Service
Acceptance Now Leasing
Cons
  • Absolutely hated the lies
Reason of review
Pricing issue

Acceptance Now - Review in Furniture and Decor category

I have been trying to get an issue resolved with furniture purchases from another company and financed through acceptance now. Although there were issues with the original company they were not willing to work with me as they already received payment. Trying to work with Acceptance Now was a nightmare. There were several personnel changes during the process, I was attempting to pay it in full however due to the multiple misrepresentations that has already occurred I requested the information in writing. They refused stating "it's in the contract". Attempts to contact upper management were unsuccessful as they were being fed misinformation. Representatives from the local office would continue talking over you not allowing you to speak, they made up statements, misrepresented conversations Etc. RUN RUN RUN in the other direction. There is NO furniture worth dealing with this company.
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1 comment
Anonymous
#1248587

Hello I work for Acceptance Now. We never want our customers to feel this way.

We'd really like to address your concerns and help resolve this issue for you.

Please call our customer care team at 1-800-422-8186. Thank you.

Review
#964982 Review #964982 is a subjective opinion of poster.
Service
Acceptance Now Furniture Leasing
Reason of review
Problems with payment
1.8
Details
FIRST OFF THE SUPPOSEDLY MANAGER AT THE STORE SAID SOME WRONG INFORMATION WAITED ABOUT 1 MONTH TO GET MY FURNITURE WHEN SHE SAID A DIFFERENT DATE. SECOND OFF ALL SHE DIDNT WANNA TAKE MY FIRST PAYMENT FOR THE 90 DAYS. I SPOKE WITH HER MANAGER LUIS AND HE WAS WORST THEN...
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1 comment
Anonymous
#1248455

Hello, I work for Acceptance Now. We always want our customers to have a positive experience with us and it's disappointing for us to hear that this wasn't the case for you.

We're glad to hear that someone was able to help clear things up.

If you have any other questions or if you'd like to discuss your concerns further, please feel free to give our team a call at 1-800-422-8186. Thank you.

Review
#964571 Review #964571 is a subjective opinion of poster.
Service
Acceptance Now Manager
Reason of review
Poor customer service
Loss
$900
Preferred solution
Let the company propose a solution

Conniving Company | Acceptance Now review

This complaint is in addition to the complaint that I will be filing with the Attorney General NC office and the BBB. I currently have a rental agreement with the above referenced store. On October 31, 2016, I applied to use my Benefits program that I have been paying monthly for since the beginning of my rental agreement. I recently lost my job on July 29th,2016 and was informed that I would not be able to utilize my Benefits (i.e., that would allow me to stall my payments while being unemployed). I have never been involved with a more conniving service than this store and RAC. Not only did the store deny me to use my Benefits program, they're now harassing my family. Additionally, every time I ask my payoff balance, the employees give me a balance that never seems to decrease. In August, they informed me my balance was $800. However, my credit report, shows the balance due is about $450. In September, I asked in regards to remaining balance and they tell me its $750. I pay $160 a month, why did the balance decrease only $50. No one in the store, can't seem to explain why the balance owed never decreases with my monthly payments and why it does not match the balance owed on my credit report. Furthermore, I was told my payments would end in February and the balance due does not add up. Lastly, I need to be refunded for the Benefits program and applied credit to my agreement. I have paid monthly for something I can not even use it. Lastly, I no longer want to speak with anyone in the store. I would like for someone from Corporate to explain to me this program. RAC takes advantage of people who are in financial situations. I will no longer be threatened with harassing calls and furniture pickup. Because trust me, after all the money I have paid...this furniture is MINE. I have overpaid you all.
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1 comment
Anonymous
#1247946

Hello, I work for Acceptance Now. We'd really like to help you get in touch with the correct people so that we can look into your account and do our best to address your concerns. Please give us a call at 1-800-422-8186.

Review
#963824 Review #963824 is a subjective opinion of poster.
Service
Acceptance Now Furniture Leasing
Reason of review
Problems with payment
1.5
Details
Unprofessional customer service. The manger at the store called me within minutes of me coming in the store and told me that there was a misunderstanding and that my bill wasnt due on the 15th and that I could pay it on the 30th. When I got there she act like she didnt...
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1 comment
Anonymous
#1246935

Hello, I work for Acceptance Now. We always want our customers to have the best experience possible when working with us and it sounds like this wasn't the case for you.

That's never what we want to happen.

Would you please give our customer service team a call at 1-800-422-8186 so that we can look into your concerns further? Thank you.

Review
#962575 Review #962575 is a subjective opinion of poster.
Service
Acceptance Now Manager
Reason of review
Poor customer service

Acceptance Now - Review in Furniture and Decor category

1.0
Details
Theft. They went into my bank account even when I don't owe anything
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1 comment
Anonymous
#1246930

Hello, I work for Acceptance Now. We do take concerns like this very seriously and we would really like to look into this situation further.

Would you please give our customer service team a call at 1-800-422-8186 so that we can see what we can do to help you. Thank you.

Review
#962568 Review #962568 is a subjective opinion of poster.

Acceptance Now - Review in Furniture and Decor category

There customer service is awful. They want explain your bill properly. They curse you out expecting you not to respond . I have called corporate twice explaining how I was being treated. I will never rent furniture from these people again.
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2 comments
Anonymous
#1247071

Worst company EVER! If you are One day late they will harass you by making threatening calls.

They have shown up to my house FOUR times to hand deliver a past due notice for 98.00. Please save yourself the headache and never rent from them!

Anonymous
#1246928

Hello, I work for Acceptance Now. We always want our customers to have a positive experience when working with us and it's disappointing to hear that this wasn't the case for you.

We'd like to hear more about your concerns and see if there's something we can do to help. Please give our customer care team a call at 1-800-422-8186.

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Review
#962103 Review #962103 is a subjective opinion of poster.
Service
Acceptance Now Customer Care
Reason of review
Poor customer service
I paid $1200 for some furniture that which my total was $1348 before my 90 days and they called me this month stating i owe $1598..with a small balance of owing $148...
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6 comments
Anonymous
#1248182

I will be contacting a lawyer regarding acceptance now's fraudulent activity. I purchased 2 pieces of furniture from Bob's Discount, which turned out to be HORRIFIC QUALITY- I cannot even believe that they are still in business after the rest of the complaints I've been reading.

I bought a dresser whose drawers won't stay shut and a dining table that is wobbly, with a leaf that doesn't match up properly, and varnish that is bubbling up and peeling off. Since I didn't buy any warranty, I tried to suck it up and deal with it, but now, after paying the original loan of $1600 down to $900, Acceptance Now is trying to tell me that I now owe $1500. The customer svc reps are incredibly rude and no help at all- the one girl even was laughing. They shuffled me around to people who kept shuffling me back to the last person I spoke with.

I am contacting the BBB as well as a lawyer to see if maybe the 1293 other complaints that I found and myself can start a class action suit.

This is unacceptable behavior for any company. Not only will I never purchase from Bob's or utilize acceptance now again, I will make it a priority that I pursue further action and try to dissuade other VICTIMS from utilizing this service.

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Review
#961700 Review #961700 is a subjective opinion of poster.
Service
Acceptance Now Furniture Leasing
Reason of review
Problems with payment