I purchased a living room set from Bob's Furniture through Acceptance Now. It has been a problem since the beginning - wrong prices - wrong payment amounts - charged sales tax on Damage Waiver and Membership for Medical Discounts (both I waived and are not taxable in NYS).
I had to fight with legal to change my due dates due to one piece of furniture not being delivered because it was damaged. I even had to dispute my credit card charges to get resolution.
Now, my final payment is due 3/15 - however I'm told one amount by Acceptance Now at Bob's - the Schedule has another amount -
and finally, the amount listed on the bottom of my receipt for my 60 day payment states a lower price. Of which, this is the amount that by law they must abide by.
I sent an email today stating that my final payment should be $1,805.55 plus sales tax totalling $1,961.28. However, when I contacted the local AcceptanceNow at the store I was told my final payment is $2,154.91 including sales tax. That's $193.63 more than my last receipt states.
Now I keep getting emails from different people in legal at AcceptanceNow (RAC) in Texas that are on vacation. How convenient.
If this does not get corrected by the time I pay tomorrow, I will contact News 12 and will have them at the store.
Reason of review: Pricing issue.
Location: Farmingdale, New York