furniture payment payments customer credit money service store people customer service

No satisfaction | Acceptance Now review from Mission, Kansas

On september 29th 2012 i was approved for some furniture with RAC Acceptance inside of furniture deals furniture store. Delievery was setup that following Monday betwen 1p-4p they came out out to delieverd the furniture after 1 unfortunately i was not home at the time of delievery i called to see if they would come back to my home before 4pm they said No. I needed to pay another delievery fee of $59.99 to bring it out the next day. I said no i already paid for delievery once. So i decided to cancel the whole agreement. And wanted my money refunded back to me. It took 4 weeks to get my money. After calling the corporate office numerous time for a *** check. When i paid cash. They were not professional in satisfying the customer. Someone just drove out to my home to my home to deliver my money. When they could have done that weeks ago. It was a lesson learned and neve again! I will go to furniture deals directly.
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2 comments
Anonymous
#564951

yea when you pay cash, you get a refund check. That's the way of the world.

Even at best buy or walmart, if you spend over 200-250 they dont give you cash back for a refund they request a check from corporate and it usually takes 2 weeks to get there. Sounds like your people just forgot to request a check and that's why it took longer.

but srsly stop *** about dumb ***. Every company does this

Anonymous
#559602

Hi – I work at Rent-A-Center and I’m very sorry to read about your experience with RAC Acceptance. What you’ve described is not the way we want our customers to be treated at all.

If you would please give our Customer Care line a call at 1-800-422-8186, they’ll be able to get some more information from you and address this issue as soon as possible. Thanks.

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Review
#353529 Review #353529 is a subjective opinion of poster.

RAC Acceptance bullies take glee in abuse!!!! | Acceptance Now review from Richardson, Texas

RAC acceptance in Independence, MO sends their goon squad to harass people even when they are not longer customers. I told them to come get the items I was not keeping them. They delayed. The landlord stole the furniture. Now RICKY, their juvenile goon that can't spell his own name, has taken to harassing me at the business I collaborate with. I run a charity and he shows up acting a fool at THE OTHER charity's offices. He makes a scene and the building owner is going to call the police. He BRAGS that he can go to any pulic building any time he wants. He threatens to and does show up daily and acts like an *** in front of foster families, children, social workers. He has no morals. These people have no civility nor scruples. They are vial and pathetic sub human creatures that can't get a real job. It was this or the mob.
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2 comments
Anonymous
#572548

I just quit RAC after 1 mo. he's not lying they do all this stuff go to peoples work, call when a customer is one day late, the mgr constantly calls the cusomer dumb f ers all day.

anything goes in the office her love life. her gf works in the furniture store so the schedule has to coincide with her gf. GOD it is like a mafia. I had complained to the asst mgr, to human resouces.

RMT go has rac in a 8-10 room with 4 desks. I feel like i need to pray for forgiveness for being in that enviroment the last 4 weeks.

THINK ABOUT IT THEY CALL U THE CUSTOMER THEY CALL U DUMB F ERS. TAKE YOUR BUSINESS SOMEWHERE ELSE OR JUST BUY 2ND HAND AND PAY CASH DNT MAKE THEM ANY RICHER :(

Anonymous
#559027

Hi – I work at Rent-A-Center and I’m very sorry to read about your experience with RAC Acceptance. What you’ve described is definitely against our policies and should be reported.

If you would please give our Customer Care line a call at 1-800-422-8186, they’ll be able to get some more information from you and address this issue as soon as possible. Thanks.

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#353302 Review #353302 is a subjective opinion of poster.

Really Pissed Off | Acceptance Now review from San Bruno, California

RAC Finance I bought a new vehicle almost 3 months ago,I never received any package nor papers from them, concerning my payments,I spoke to Dawn last month and told her that I haven't received any payment statements or any address to send my payment. She gave me a policy # and code so I could send my payment by money gram. she said that they would send me my papers after they receive my payment. Until this day,I haven't received any thing from them, and I refuse to make another payment until I do. Pissed Off
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1 comment
Anonymous
#855353

This appears to be complaint about Regional Finance. RAC Acceptance/ Acceptance Now does not lease vehicles. Have seen a bunch of complaints on these regional folks but maybe post in the correct section.

Review
#353281 Review #353281 is a subjective opinion of poster.
I recently pruchased a Furniture Set from Value city using RAC Acceptance, and it has been the worst experience of my life to say the least! The employees are rude, no one ever gives a direct answer to any question that I ask concerning billing! To make a long story...
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7 comments
Anonymous
#1043979

This review looks like it was posted by Jeremiah Wise. You can contact him by calling his phone number (708) 307-2828. Maybe you can convince him to remove the post if he did post it.

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Review
#352131 Review #352131 is a subjective opinion of poster.
Loss
$7000
We recently purchased furniture through Ashley Furniture RAC Acceptance program. We paid the furniture off with in the first 60 days. First lesson you cannot pay down the principle each month. Second lesson when you call to pay it off, the price will very we called...
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8 comments
Anonymous
#1150965

I'm in. I was thinking of buying from Ashley home in Dublin.

My 1699.00 pit group will cost me 189.00 per. Month for 20 mos. Which is 3700.00 dollars. Humm *** ?

2000.00 interest? ??

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Review
#350979 Review #350979 is a subjective opinion of poster.
Loss
$3000

UNACCEPTABLE RAC ACCEPTANCE | Acceptance Now review from Orlando, Florida

this company has the Worst customer service, very Rude Unprofessional and appears to be Uneducated. this company tries to milk you dry to make a payment and it takes three days to create an account to pay your bill without any fees. rac acceptance is a RIP OFF and BEWARE VERY UNPROFESSIONAL!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! THEY SUCK THEY SUCK THEY SUCK THEY SUCK THEY SUCK THEY SUCK!!!!!DDDDDDDDDDDLLLLPPPPOOSSJUIESDFJJJNSJBUEIU HUDFESBEJFCB IEHFEIBHVEISDJIOS ESFHJCIEHVV EFCJNEIVFHDE DEI SEFHNISFVHNDJIKVHDI DEHIHV DEHNIDVHNI FJFIJ DFJIJ DFJIOSFCJ ESFJCOAPFJU ESFICJFOI ESFJO DEFJOFJ DEFJOIFJ EDJUOPFCJP DE FOICDEOP FC IFJAOFJ EFE AIOSCFJ DOSECFJ SOJAOSIJFV DV SISACJUSOJU SWJ JDU SWDIE SWIF DWID SFCHD DHWS SFCD
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3 comments
Anonymous
#613926

Please do not deal with this company and avoid it at all cost. The interest goes up daily and only a very small portion goes to your monthly payments.

Also, the comments from employees are totally bogus. Read more reviews and you will see many of them worded exactlly the same with the name changed. The business model is to reel you in with wording such as "pick what you want and build your credit" and employees are trained to be as vague as possible with answers IF THE THE POOR SAP BUYING THE ITEM EVEN ASK ANY. Most times customers dont ask question until there is an issue.

There business model is a kin to title loans and companies like PLAIN GREEN.

There are laws in each state to protect comsumers from these outrages interest rates but the state of TX, where the coompany is located does not have very good laws in this regard. PLEASE STAY CLEAR OF THIS COMPANY AND FIND ANOTHER WAY TO FURNISH YOUR HOME OR APARTMENT- pay cash; you can always earn cash by selling *** to folks over 40.

Anonymous
#552850

Customer Care Team Louis? PLEASE!!!!

You just need to wake up and realize you work for a company (Rent A Center) that could care less about their customers, its all about the bottom line.

You confuse the public with your program, and "Benefits Plus"!

But, I know you seem so caring, but you love that bonus check don't you Louis? Just face facts you work for a company that could care less about the public or their employees, watch your back, you could need a company like RAC when you are out of work and can't afford to buy on conventional financing.

Anonymous
#550538

Hi – I work at Rent-A-Center and I’m so sorry to hear about your issues with RAC Acceptance. We always do our best to provide customers with a great experience, no matter the circumstance.

I know that our Customer Care team would absolutely want to get your feedback and try to address the issues you’ve experienced.

Please give them a call at 1-800-422-8186. Thanks.

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#348938 Review #348938 is a subjective opinion of poster.
Product
Acceptance Now Account
I recently went into the RAC Acceptance kiosk in Cleos furniture in Hot Springs Arkansas and happened upon Derrick Avant. He sexually assaulted my niece when she was locked up in the local jail. What kind of people do they hire? He took her out of her cell, handcuffed...
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7 comments
Anonymous
#608224

I have had nothing but terrible experiences with RAC at the Hot Springs store. I have dealt with Mr.

Avant on several occasions and have witnessed his leery stares at young women. This man needs some serious counseling or meds to prevent the behavoir I have seen him exhibit.Mr. Avant kies to customers and doesnt follow up on promises to allow me to pay.

I guess this is the best he can do with limited education and immature emotional stability.

He probably was axed for inappropiate behavoir with a female inmate, I can only guess from the actions I have witnessed. ***

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Review
#346342 Review #346342 is a subjective opinion of poster.
Loss
$1

Avoid RAC like the plague | Acceptance Now review from Cincinnati, Ohio

I paid a loan off in Oct 2011. RAC inaccurately reported the status on Oct 2011 as "reposession" even though the loan was paid off. I have tried to work with them for 10 months to correct the error but they have refused to remove the entry. I disputed the status with the credit bureaus twice but Regional Acceptance continues to re-submit the account as a reposession. I am lucky enough to afford an attorney and have filed a law suit since this experience has hurt my ability to get a loan on a house. I encourage everyone to treat this company like a disease and stay far away.
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Review
#345245 Review #345245 is a subjective opinion of poster.
i financed some items using RAC and would have to admit i fell on hard times due to my fiance being laid off from work in addition to having a baby. I made a lump sum payment and wasnt able to make any additional payments immediately after. My mom called me and advised...
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20 comments
Anonymous
#1169310

Did you pursue with the lawsuit?

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Review
#345099 Review #345099 is a subjective opinion of poster.
Product
Acceptance Now Account

RAC ACCEPTANCE CORP PREDATORY LENDING PRACTICES | Acceptance Now review from Saint Louis, Missouri

Lied every month for 7 months about my payoff amount. I was very leery about doing business with a company such as RAC but the manager at the time seemed to be honest about my purchase and the payment options so I took a chance. Big Mistake! Every month that I have made my payment over the phone I have paid into a "Suspense Fund". I was told that by putting money in this fund that I could pay my items off much sooner. Even though I have verified my payment amount, current balance, and suspense fund amount on hand each and every month, now after 7 months of paying extra I have been told that my balance is close to what it was when I started. They lied to me each and every month about how my payments are applied. Today I spoke to their District Manager and he verified the higher amount as being my true balance and payoff. I complained to him and his first response was; "We have a signed contract!". Wow! Really?? What a joke RAC is! I wouldn't recommend buying anything from this company. They are Liars!!
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1 comment
Anonymous
#1126949

How in the world can we Sue them?

Review
#337818 Review #337818 is a subjective opinion of poster.
Service
Acceptance Now Manager
Loss
$1