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Lied to and misled | Acceptance Now review from Wilmington, North Carolina

1.8
Details
I bought $3100 dollars of furniture and in two months paid them $2500 leaving a balance of $600 dollars. When I paid them a payment of $2300 I said I wanted to pay the monthy payment of 240 and the rest to principal. She told me no problem and that it would pay me several months ahead. I specifically asked her that the interest that would accrue would be on to the $600 dollar balance that I owed. But when I called to see what my balance was I was told $2426! They said that on day 91 they went back and recalculated it! I could see charging me interest on the $600 but that representative out and out lied to me when I paid her the money. I do believe the Fair Trade commission needs to get involved. They really misled me when I called in that payment. I actually took a loan out for the $2400 to pay it down to have lower interest rates. It was just like throwing 2400 dollars out the window I can't believe that happened to me.
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1 comment
Anonymous
#1089052

Hello, I work for Acceptance Now. We'd be more than happy to address any payment concerns and see if there's anything we can do to help.

Would you mind giving our Customer Care team a call at 1-800-422-8186, when you get the chance? Thanks!

Review
#763894 Review #763894 is a subjective opinion of poster.
Pros
  • Rooms to go salesperson
Cons
  • Poor communication
  • Decieved
Reason of review
Problems with payment
Loss
$2400
Preferred solution
Had a balance of 600 dollars when I made my payment I was told I would only be paying interest on the balance they refigured it and now I owe $2476 would like to pay the 600 plus interest as I was told when I made the payment.
1.6
Details
I have been lied to this entire process! When I got my couch it was told to me that if I paid it off in 90 days it would be $1999. If I went past I would pay $2400. I have been paying $209 a month for 9 months so today I called to find out the balance and the woman...
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2 comments
Anonymous
#1099259

Sounds like you need to get a lawyer and have them furnish a copy of the contract to you. Glad I decided to read the comments before agreeing to a purchase.

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Review
#763603 Review #763603 is a subjective opinion of poster.
Reason of review
Problems with payment
I WILL NEVER IN MY LIFE USE THIS COMPANY AGAIN. THEY DON'T TELL YOU WHEN GETTING THE ACCOUNT THAT ONLY A SMALL AMOUNT GO TOWARD THE ACTUAL BALANCE AND THE BIGGEST PORTION GO TO THE FEES! SO IT TAKE YOU ABOUT TWO YEARS TO PAY OFF SOMETHING THAT'S ONLY $800 DOLLARS AND...
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1 comment
Anonymous
#1088633

Hello, I work for Acceptance Now. We certainly don't want you to ever feel mislead and would like to address your concerns.

Would you mind giving our Customer Care team a call at 1-800-422-8186, when you get the chance? Thank you.

Review
#763563 Review #763563 is a subjective opinion of poster.
Cons
  • With held information
  • Contract loopholes
  • Over paying
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
I purchased a bedroom set for my daughter in December of last year if I knew what I know I would have never ever did business with Home Decor in Memphis tn there are soooo many things that they do not tell you for one is the high interest rate if you decide to...
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1 comment
Anonymous
#1088453

Hello, I work for Acceptance Now. We certainly don't ever want you to feel mislead and would like to address your concerns and see what we can do to turn your feelings around.

Would you mind giving our Customer Care team a call at 1-800-422-8186, when you get the chance? Thanks!

Review
#763112 Review #763112 is a subjective opinion of poster.
Reason of review
Problems with payment
Never do business with them they are scam artist screwing ppl over my bf went through them from hhgregg and every month they find some vs way to Jack up our payment I called to make payment yesterday with no answer but this morning my phone was being blew up with the...
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1 comment
Anonymous
#1088451

Hello, I work for Acceptance Now. We would be more than happy to address any payment concerns you have and see if there's anything we can do to help.

Would you mind giving our Customer Care team a call at 1-800-422-8186, when you have a free moment? Thank you so much!

Review
#762606 Review #762606 is a subjective opinion of poster.
Reason of review
Problems with payment
1.3
Details
I have a contract with Acceptance Now through HH Gregg in Tallahassee, Fl. I've had a total of 2 contracts with them. The first was for a television and video game and I paid off within 90 days. The second contract is for a television only and I'm currently still...
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3 comments
Anonymous
#1108401

The service there really does suck an that. i encurgey people to go some were elce to get there stuff then use this company

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Review
#762589 Review #762589 is a subjective opinion of poster.
Cons
  • Customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • RUDE MANAGER
  • RAC sucks
1.0
Details
I went to Conns to try to buy a bed. My credit didnt pass so they gave me Acceptance Now. They took my $140. and wanted $37 more for a down pmt. I had my grandson with me and needed to go home. I returned the next day but then the monthly pmts were too much for me cuz...
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3 comments
Anonymous
#1087620

Call 18886722411 that's our corp that'll light a fire under the district mgrs ***. They can not keep your money, hopefully you kept a reciept

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Review
#761375 Review #761375 is a subjective opinion of poster.
Service
Acceptance Now Manager
Reason of review
Problems with payment
I left this store througly disguised.they operate under the conn's name,was only told they were acceptance now after mentioning conns,then they stated they were not.staff unprofessional,backwards in gathering information.after do many blunders i told them to cancel my...
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3 comments
Anonymous
#1111849

I have had a rough couple of months and have gotten behind on all of my bills. We just tried to pay 2 months of payments for furniture and set up auto pay and they said pay it off or we ate coming to get it. Way to turn down money from someone who is trying!

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Review
#760952 Review #760952 is a subjective opinion of poster.
Reason of review
Poor customer service
La peor experiencia de compra a sido *** esta compañía llamada acceptance now . como cliente no le recomiendo a nadie hacer ningún tipo de compra *** ellos . Mi compra la hice en rooms to go. La información que me dieron fue incorrecta , las personas todo el tiempo me...
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2 comments
Anonymous
#1086249

Hola, trabajo por Acceptance Now. Nos encantaria investigar su cuenta y asegurarnos que todo esta bien *** sus pagos.

Tambien queremos hablar *** usted sobre su experiencia y ver que podemos hacer para asegurarnos que todas sus experiencias sean positivas.

Podria llamar nuestro equipo de atencion al cliente a 1-800-422-8186 cuando tenga tiempo? Muchas gracias!

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Review
#760933 Review #760933 is a subjective opinion of poster.
Service
Acceptance Now Manager
Reason of review
Problems with payment
1.0
Details
Lie,Lie,Lier!!!!!!!!!!!!!!!!!!!! This company is the worstes place to do any business with.
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2 comments
Anonymous
#1085965

Are you going to explain why?

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Review
#760814 Review #760814 is a subjective opinion of poster.
Reason of review
Poor customer service